Description
The 2026 AI in Professional Services Report by Thomson Reuters Institute provides a comprehensive analysis of how artificial intelligence is reshaping the professional services industry. Drawing insights from over 1,500 professionals, the report highlights the growing adoption of Generative AI (GenAI) and agentic AI across sectors such as legal, tax, accounting, risk, fraud, and government.
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The report reveals that GenAI usage has nearly doubled, with 40% of professionals indicating its integration into their organizations, up from 22% the previous year. This surge in adoption signifies a shift towards embedding AI into daily workflows, with over 80% of current users engaging with GenAI weekly. Furthermore, more than 90% expect it to become a central part of their workflow within five years.
Agentic AI, though currently used by only 15% of organizations, is on the rise, with 53% planning or considering its adoption. By 2030, 77% of professionals anticipate agentic AI will be integral to their operations. Despite this growth, the report notes that AI's return on investment (ROI) remains elusive, with only 18% of organizations tracking ROI through internal metrics.
The report also addresses the disconnect between clients and firms regarding AI usage. While two-thirds of corporate respondents desire their outside firms to use AI, fewer than 20% mandate it, leading to confusion and conflicting guidance. This highlights the need for clearer AI conversations initiated by firms.
Overall, the 2026 AI in Professional Services Report marks the strategic phase of AI adoption, where organizations are redefining workflows and reshaping value by integrating AI into their business strategies.
- CategoryOther AI Tools
Highlights
Insights from 1,500+ professionals
Focus on legal, tax, accounting, risk, fraud, and government sectors
Analysis of GenAI and agentic AI adoption
Discussion on AI's impact on workflows and business models
Examination of AI's ROI tracking
Exploration of client-firm AI dynamics
Strategic phase of AI adoption
Future predictions for AI integration by 2030
Use It For
- Legal sector transformation
- Tax sector innovation
- Accounting automation
- Risk management
- Fraud detection
