Description
WADesk is a customer relationship management system built around WhatsApp conversations. It helps teams centralize customer chats and data, organize contacts with tags and lead stages, assign ownership, and preserve the context needed for follow-up. Rather than asking salespeople to re-enter interactions into a traditional CRM, WADesk organizes the information already created in the WhatsApp conversations a team already manages.
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Core capabilities include customer profiles and tags for market, product interest, priority, source, and tier; lead stages from new inquiry through negotiation, won, or dormant; account assignment and team handoffs that preserve chat history and notes; and searchable conversation history across multiple accounts. WADesk supports company-managed WhatsApp accounts and team-wide visibility, which helps protect customer assets when an employee changes role or leaves. It also supports multi-account management, AI assistance, and follow-up workflows.
WADesk is designed for sales, customer-service, and export teams that manage relationships through WhatsApp, including Shopify stores handling ad leads and cart recovery. It uses bank-level encryption and SSL, isolates data servers from the public network, and follows data-protection principles including GDPR. Pricing is based on plan, number of ports (WhatsApp account slots), and subscription term, with Pro and Max tiers.
- CategoryAI CRM Tools
- Pricing ModelPaid
- DeploymentCloud
- PlatformsWeb
WADesk's Core Features
WhatsApp-native CRM organized around real conversations
Customer profiles and tags for segmentation
Lead stages and follow-up progress tracking
Account assignment and team handoffs with preserved context
Searchable conversation history across multiple accounts
Company-managed accounts to protect customer assets
Multi-account (multi-port) management with AI assistance
Encrypted transmission and storage with GDPR-aligned practices
How to use WADesk?
Connect accounts: Link your company WhatsApp accounts to give the team one working environment.
Capture context: Build customer profiles from conversations as they develop.
Qualify and organize: Tag customer type, source, product interest, and urgency, then set a lead stage.
Assign and follow up: Give each customer a clear owner, coordinate handoffs, and follow up using the shared record.
Retain the relationship: Keep history, tags, and notes with the company so anyone can continue the conversation.
WADesk's Use Cases
- Export and global sales
- Customer service
- Shopify stores
- Team handoffs
- Multi-account management
