Description
Syncly is an AI platform from Deep BlueDot, Inc. built around three connected products: Syncly Social for video-era social listening, Syncly Creator for creator discovery and campaign tracking, and Syncly VOC for unifying customer feedback. The company's current positioning leads with social intelligence for brands whose customers talk about them mainly through short-form video.
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Syncly Social listens across TikTok, Instagram Reels and YouTube Shorts, picking up mentions in captions and comments as well as tagged posts. It runs Video Analysis using speech-to-text, computer vision and creator demographic data to read what a video says, shows and implies, not just its caption. A Smart Query feature lets users describe what they care about in plain language instead of building Boolean search strings, and Ask Syncly turns a question into a report with charts, sentiment scores and links to the source videos. A competitive-analysis feature reverse-engineers the hooks and formats behind competitors' videos. An MCP connector brings the same data into Claude, ChatGPT and other AI workflows.
Syncly Creator is built to find and vet creators by what their videos actually show, say and feel, rather than by follower counts alone, and to track a sponsored campaign from the initial brief through the published post to its measured impact. The company states this cuts creator discovery time and expands the pool of creators a brand can find and compare.
Syncly VOC, the product the platform was originally built around, centralizes feedback from support tickets, chat, email, surveys, reviews and social mentions into a single view. An AI taxonomy layer automatically tags and clusters incoming feedback into themes and attaches sentiment to each message, and real-time alerts and dashboards route flagged issues to the right product, CX or marketing team.
Syncly's site cites LG Electronics as a customer, saying the company set up social listening 90% faster and analyzed more than 970,000 mentions across 10-plus platforms within days, along with quotes from customer experience leaders at brands such as Neuro and Everyday Dose.
- CategorySocial Media Analytics
- DeploymentCloud
- PlatformsWeb
Syncly's Core Features
Social listening across TikTok, Instagram Reels and YouTube Shorts, including untagged mentions
Video Analysis combining speech-to-text, computer vision and creator demographics
Smart Query natural-language search instead of Boolean filters
Ask Syncly report generation with charts, sentiment and cited source videos
Competitive analysis of rival brands' video hooks and formats
MCP connector for using Syncly data inside Claude, ChatGPT and AI workflows
Creator discovery and vetting based on video content rather than follower counts
End-to-end campaign tracking from brief to published post to measured impact
Syncly VOC feedback hub with AI tagging, clustering and sentiment scoring
Real-time alerts and dashboards that route feedback to the right team
How to use Syncly?
Book a demo: Contact Syncly to scope which product, Social, Creator or VOC, fits your team.
Connect your channels: Link social platforms, review sites or support tools you want tracked.
Set your queries: Describe the brands, topics or creators you want Syncly to watch.
Review insights: Read AI-generated reports on sentiment, mentions and competitor activity.
Track creators or feedback: Follow creator campaigns end to end, or route flagged feedback to the right team.
Syncly's Use Cases
- Video social listening
- Creator discovery
- Campaign tracking
- Customer feedback analysis
