Description
Sweepr provides an AI-powered Digital Customer Care platform designed for service providers, particularly telcos, to orchestrate intelligent customer journeys at scale. It addresses the "care paradox" by offering a solution that avoids the rigidity of traditional systems and the untrustworthiness of "black-box" AI.
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The platform tackles the "silo problem" by enabling omni-channel authoring, allowing businesses to design journeys that flow seamlessly across app, web, social, IVR, and other channels without losing subscriber context. Subscribers can move between channels without repeating themselves or starting over.
Sweepr also overcomes the "rigidity gap" with its "Agentic Speed" capability. Its hybrid agentic engine adapts in real-time to unpredictable subscriber needs, enabling the deployment of new intents in days rather than months, fostering innovation. Unlike generic AI platforms that may "hallucinate" or provide incorrect technical advice, Sweepr's "Hybrid Reliability" combines LLM adaptability with telco-grounded heuristics and full observability. This ensures transparency and accuracy, allowing operators to understand "what is happening and why."
The platform is built for various service journeys, including troubleshooting for internet, TV, and smart home issues, billing and account support, onboarding and activation, outage management, and retention efforts. It emphasizes "Generative AI fluency" with "carrier-class safety," offering both reliability and flexibility. Compliance with SOC2, GDPR, and telco regulations is built-in, with guardrails for accuracy, real-time monitoring for tone and impact, and human-in-loop escalation when necessary.
Sweepr Agentic Digital Care (ADC) is proven at scale, powering millions of Tier 1 interactions. It offers safety-first AI with telco-domain grounding and full transparency, moving beyond simple call deflection to true automated resolution that improves over time. TELUS has leveraged Sweepr to align their digital care journey with their product experience, making the platform a core part of their strategy for future care across a wide range of services.
Sweepr was acquired by Plume to deliver an AI-orchestrated customer experience platform to ISPs globally. The platform aims to transform customer experience by providing reliable, scalable, and compliant digital care solutions.
- CategoryAI Support Chatbots
- DeploymentCloud
- PlatformsWeb
Sweepr's Core Features
Carrier-class AI for reliable digital customer care
Unified care orchestration across app, web, chat, and IVR
Hybrid agentic engine for real-time adaptation
Omni-channel journey design with context preservation
Agentic Speed for rapid intent deployment
Hybrid Reliability combining LLM adaptability with telco-grounded heuristics
Full observability and transparency into AI decisions
Built-in compliance with SOC2, GDPR, and telco regulations
Guardrails for accuracy and minimization of hallucinations
Real-time monitoring of tone, accuracy, and impact
Human-in-loop escalation for complex issues
Scalable infrastructure powering millions of Tier 1 interactions
Telco-domain grounding for accurate technical advice
How to use Sweepr?
Configure: Design customer journeys across all digital channels using the omni-channel authoring interface.
Deploy: Implement the hybrid agentic engine to adapt in real-time to subscriber needs.
Orchestrate: Manage the entire digital care ecosystem through the unified platform.
Monitor: Utilize observability features to track tone, accuracy, and impact in real-time.
Optimize: Leverage AI-driven insights to continuously improve subscriber resolution and engagement.
Sweepr's Use Cases
- Troubleshooting
- Billing Support
- Onboarding
- Outage Management
- Customer Retention
- Digital Containment
- Operational Efficiency
- Subscriber Engagement
