Description
SuperMIA is a conversational AI platform built by Botfinity, aimed at businesses that want AI to handle phone calls and chat inquiries instead of, or alongside, a human front desk or support team. The pitch centers on calls and chats that would otherwise go unanswered outside business hours.
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The MIA Voice Agent answers and makes phone calls, handling inbound and outbound conversations and escalating to a live agent when needed, with support for more than 40 languages. The MIA Chat Agent answers across web chat, WhatsApp, and app messaging, and the site states it resolves over 80% of inquiries without human involvement. A Personalized MIA option trains an agent on a business's own product, pricing, and policy documents rather than running a generic script. Beyond MIA itself, SuperMIA offers more than 10 pre-built specialized agents for other jobs, including IntelliHire for candidate screening, CourseSmith for building lesson plans, an AI dental receptionist for appointment booking, and ZoomSync AI for meeting notes. Setup runs through a four-step, no-code flow: pick an agent template, upload FAQs and scripts to train it, connect it to a CRM or helpdesk through one of more than 1,000 integrations, and go live with a real-time analytics dashboard for tracking calls, resolution rate, and satisfaction.
SuperMIA lists compliance certifications including HIPAA, SOC 2, PCI DSS, and GDPR, and states industry-specific deployments such as HIPAA-compliant patient scheduling for healthcare and guest booking for hospitality. It says agents can go live within 48 hours of setup, and it prices per completed task rather than per seat. The site also includes a self-serve ROI calculator that estimates projected savings from a business's monthly interaction volume and current cost per interaction.
It targets mid-size and enterprise teams in healthcare, hospitality, real estate, education, and retail that field a high volume of calls and chats. The site is aimed at business buyers evaluating a support-automation purchase rather than at individual consumers.
- CategoryAI Voice Agents
- Pricing ModelPay-per-task
- Deployment48 hours
- PlatformsWeb, WhatsApp
SuperMIA's Core Features
MIA Voice Agent: answers and places calls in 40+ languages with escalation to a live agent
MIA Chat Agent: handles web, WhatsApp, and app chat, said to resolve 80%+ of inquiries without a human
Personalized MIA: trained on a business's own product, pricing, and policy documents
Industry templates for healthcare, hospitality, real estate, education, and retail
10+ pre-built specialized agents, including recruiting, tutoring, dental scheduling, and meeting notes
No-code setup: upload FAQs and scripts to train an agent in hours
1,000+ integrations with CRMs and helpdesks like Salesforce, HubSpot, and Zendesk
Real-time analytics dashboard for call volume, resolution rate, and satisfaction
HIPAA, SOC 2, PCI DSS, and GDPR compliance
How to use SuperMIA?
Choose an agent: Pick a pre-built template, like the voice or chat agent, for your industry.
Configure and train: Upload FAQs, product docs, and scripts, and set escalation rules.
Connect your stack: Link a CRM or helpdesk through the integration library.
Deploy: Go live across voice, chat, and WhatsApp.
Monitor: Track calls, resolution rate, and satisfaction from the analytics dashboard.
SuperMIA's Use Cases
- After-hours call coverage
- Patient scheduling
- Guest support
- Candidate screening
