Description
reOS is the operating system for customer research, allowing teams to plan studies, conduct interviews, analyze feedback, and trace insights back to their sources. Unlike traditional research methods that often end with a report, reOS ensures that research continues to inform actions and decisions.
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The platform addresses common pain points in customer research, such as the inefficiency of using multiple tools and the lack of follow-up on insights. With reOS, research does not stop when a report is delivered; instead, it marks the beginning of a continuous feedback loop. Teams can plan their studies with the help of an AI research assistant that formulates study plans and sharpens research questions.
Recruiting participants is streamlined through integration with CRM systems, enabling outreach campaigns and scheduling. During the research phase, teams can conduct live interviews with AI moderation support, ensuring that insights are captured accurately. All data, including interviews, tickets, and emails, flows through reOS's proprietary DIVETM analysis pipeline, which validates and enriches insights.
The platform also emphasizes accountability by linking insights to tracked initiatives, allowing teams to ship changes and notify customers who provided feedback. This ensures that research findings lead to tangible outcomes. With features like automated transcription and structured observations, reOS transforms raw data into actionable insights.
Security and compliance are prioritized, with certified information security management and options for white-label domains and PII redaction. The pricing model is flexible, with monthly research units that scale with the needs of the organization, making it accessible for individuals, small teams, and large enterprises alike. Overall, reOS is built for teams that take research seriously, providing a comprehensive solution that keeps the research process efficient and effective.
- CategoryAI Research Assistants
- Pricing ModelMonthly units
- DeploymentCloud
- PlatformsWeb
reOS's Core Features
AI research assistant for planning
Integrated participant recruitment
Live interview capabilities
DIVETM analysis pipeline
Traceable insights linked to sources
Automated transcription
Flexible pricing model
Compliance with security standards
How to use reOS?
Plan: Use the AI assistant to create a study plan and research questions.
Recruit: Connect your CRM to pull participants and schedule interviews.
Conduct: Run live interviews with AI moderation support.
Analyze: Use the DIVETM pipeline to process and validate insights.
reOS's Use Cases
- User Experience Research
- Customer Feedback Analysis
- Market Research
- Product Development
- Continuous Improvement
