Description
Ravenna is an AI-native ITSM platform designed to automate internal support workflows for IT, HR, and operations teams. It integrates seamlessly with Slack, allowing teams to manage requests and deliver exceptional support directly within their chat environment. Ravenna's key features include intelligent agents that automate repetitive tasks and answer common questions, powerful workflows that streamline service desk operations, and analytics that provide insights into service desk performance.
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The platform supports a wide range of use cases, including software access requests, employee onboarding and offboarding, hardware issues, and more. Ravenna's AI-powered agents classify intent, understand context, and trigger workflows automatically, ensuring efficient handling of requests. The visual workflow builder allows users to create robust automations with ease, while the service catalog centralizes services and captures necessary information.
Ravenna is built for enterprise use, with a strong focus on security and compliance. It is SOC2, HIPAA, and GDPR compliant, ensuring data protection and seamless collaboration. The platform integrates with various tools, including identity providers like Okta and Google Workspace, HR systems like Workday and Bamboo, and ticketing systems like Jira and ServiceNow.
Designed and built in Seattle, WA, Ravenna is powered by AI to help organizations modernize and automate their service desks. It offers a strategic advantage by turning service desks into a lever for business growth, providing effortless insights and enabling teams to focus on high-impact work.
- CategoryAI Help Desk Tools
- Pricing ModelContact for pricing
- DeploymentCloud
- PlatformsSlack
Ravenna's Core Features
AI-powered ITSM platform
Slack integration
Automated workflows
Intelligent agents
Visual workflow builder
Service catalog
Security and compliance
Enterprise-grade support
Analytics and insights
Integration with identity providers
HR system integration
Ticketing system integration
SOC2, HIPAA, GDPR compliance
Employee onboarding and offboarding
Hardware and software support
How to use Ravenna?
Configure: Set up your organization and workspace
Integrate: Connect Slack and other tools
Deploy: Launch your first AI agent
Optimize: Use analytics to improve workflows
Ravenna's Use Cases
- Software Access Requests
- Employee Onboarding
- Hardware Support
- Password Resets
- Security Incident Reporting
