Console | AI-Native ITSM

Description

Console is an AI-native IT service management (ITSM) platform designed to automate IT support requests within Slack and Microsoft Teams. It utilizes AI agents trained on company-specific workflows, policies, and knowledge bases to resolve tickets autonomously. Console aims to shift teams from performing manual tasks to managing systems that perform these tasks automatically.

The platform boasts the ability to automate over 75% of service requests, enforce access governance, and manage asset and business data through context-aware agents. Console integrates with hundreds of applications and can self-build integrations using natural language instructions, eliminating the need for engineering resources.

Console supports various functions across IT, HR, Legal, RevOps, Security, and Finance, handling tasks from onboarding and offboarding to app access requests and password resets. It offers features like intelligent ticketing, workflow automation, access governance, and asset management.

Security is a priority for Console, featuring multi-layered, enterprise-grade security with end-to-end encryption, seamless SSO, SCIM, and comprehensive audit logs. It provides deterministic approvals for sensitive actions and step-up MFA for high-risk actions.

Console is modular, built on a Context Graph that connects every user, system, policy, and ticket, allowing IT teams to focus on strategic work. The platform is designed to be a force multiplier, enabling small teams to perform the work of much larger ones.

Console's Core Features

• AI-native ITSM platform

• Automates IT support requests

• Slack and Teams integration

• AI agents trained on workflows

• Automate 75%+ of service requests

• Access governance enforcement

• Asset and business data management

• Self-build integrations with APIs

• Multi-layered security

• Deterministic approvals

• Step-up MFA

• Seamless SSO & SCIM

• Comprehensive audit logs

• Modular platform

• Context Graph

How to use Console?

1. 1

   Configure: Set up integrations and workflows

2. 2

   Use: Automate service requests and governance

3. 3

   Optimise: Monitor and improve system performance

4. 4

   Integrate: Connect with hundreds of applications

Console's Use Cases

• Employee Onboarding
• App Access Requests
• Password Resets
• Device Lockout Recovery
• Hardware Requests

FAQ from Console

• How does Console automate IT support requests?

  Console uses AI agents trained on company-specific workflows to autonomously resolve tickets in Slack and Teams.

• What integrations does Console support?

  Console connects with hundreds of applications and can build custom integrations using natural language instructions.

• How does Console ensure security?

  Console offers multi-layered security with end-to-end encryption, seamless SSO, SCIM, and comprehensive audit logs.

• Can Console handle onboarding and offboarding?

  Yes, Console automates account creation, access provisioning, and device assignment for onboarding, and account suspension and access revocation for offboarding.

• What is the Context Graph in Console?

  The Context Graph connects every user, system, policy, and ticket, providing a unified view for managing IT operations.

• How does Console manage access requests?

  Console provides self-service access to SaaS apps with policy-based approvals and time-bound access that auto-revokes at expiry.

• What is the auto-resolution rate with Console?

  Console is capable of autonomously resolving over 75% of service requests.

• How does Console support strategic IT work?

  By automating routine tasks, Console frees up IT teams to focus on strategic projects and initiatives.