Description
PolyAI provides the Agentic Dialog Platform, an enterprise-grade solution designed for the creation and deployment of highly lifelike voice AI agents. This platform enables businesses to build, run, adapt, and iterate on dialog agents in real time, catering to complex conversational needs.
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The platform is built for enterprise builders, offering two distinct development paths: the Poly Agent Builder for non-technical teams and the ADK (Agent Development Kit) for developers. Both paths utilize the same underlying dialog-native runtime, ensuring consistency and efficiency. PolyAI's agents are not simple chatbots; they are full-stack dialog agents engineered for enterprise customer engagement, powered by their proprietary model, Raven, trained on over a billion enterprise conversations.
Key capabilities include robust guardrails for compliance, brand voice consistency, and experience management. Agents are governed by default with standard compliance certifications such as SOC 2, HIPAA, GDPR, and PCI DSS. The platform provides full visibility into agent decisions, ensuring brand voice remains consistent across all conversations, channels, and languages. This focus on accuracy and natural interaction has led to proven results in challenging scenarios like fraud detection, outage management, triage, and multilingual dispute resolution.
PolyAI serves a diverse range of industries, including health insurance, hospitality, retail, and global logistics. The platform's ability to handle complex conversations and deliver measurable business outcomes, such as increased CSAT, revenue generation, and cost savings, makes it a valuable tool for companies looking to enhance their customer engagement strategies through advanced conversational AI.
- CategoryAI Voice Agents
- Pricing ModelContact sales
- DeploymentCloud
- PlatformsWeb
PolyAI Voice AI Agents's Core Features
Agentic Dialog Platform for building, running, and adapting voice AI agents
Proprietary AI model (Raven) trained on 1B+ enterprise conversations
Poly Agent Builder for non-technical teams
ADK (Agent Development Kit) for developers
Full-stack dialog agents designed for enterprise customer engagement
Guardrails for compliance, brand, and experience
Built-in compliance standards: SOC 2, HIPAA, GDPR, PCI DSS
Real-time iteration and adaptation of dialog agents
Multilingual support for conversations
Analytics and insights into agent decisions
Proven performance on complex conversations (fraud, outage, triage, disputes)
How to use PolyAI Voice AI Agents?
Configure: Define agent goals and conversational flows using the platform's tools.
Build: Utilize Poly Agent Builder or ADK to develop your dialog agent.
Train: Leverage the Raven model and your data for agent learning.
Deploy: Launch your voice AI agent across chosen channels.
Monitor: Track performance and gather insights from conversations.
Adapt: Iterate and improve agent capabilities based on real-time feedback.
PolyAI Voice AI Agents's Use Cases
- Appointment Booking
- Customer Support
- Fraud Detection
- Outage Management
- Triage Services
- Multilingual Disputes
- Reservation Handling
- Insight Generation
