Description
Regal is a comprehensive Voice AI Agent Platform built by and for customer experience (CX) leaders. It enables businesses to construct, refine, and deploy advanced voice AI agents capable of delivering human-like interactions. The platform is engineered to raise the bar on AI voice quality, reduce latency, and implement intelligent logic, supported by optimized infrastructure and customizable agent styles.
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Leveraging deep CX and contact center expertise, Regal handles complexity, allowing any team to build AI agents that manage intricate workflows in weeks rather than months. This leads to better customer lifetime value and tangible business outcomes. Regal's AI agents are designed to sound human, offering natural conversation flow, the ability to interrupt, and topic changes, all with super low latency and fluency in over 30 languages and hundreds of accents.
The platform is enterprise-ready and scales with business needs, providing 24/7 coverage with zero wait times and achieving over 90% CSAT. It significantly lowers the cost of serving customers by automating support, sales, and operations. Regal's AI agents are proven effective across various applications, including customer support with a 97% containment rate, lead qualification with immediate speed-to-lead, scheduling and reminders with 80% cost savings, collections with improved payment recovery, and bookings with 24/7 availability.
Regal integrates seamlessly with existing call center and CRM software, offering drag-and-drop orchestration for automating customer interactions and native A/B testing for refinement. The platform operates like software, handling increased volume on the fly and eliminating hold times. It provides a management layer for performance monitoring, an orchestration layer for routing, a safety layer for privacy and compliance, and a business context layer for personalized interactions. A dedicated Forward Deployed Engineering team ensures full implementation and customization for each client.
Regal's commitment to enterprise-grade security ensures adherence to data and privacy standards, with agreements preventing LLM partners from training on or storing customer data. The platform is trusted by industry leaders who have transformed their customer experiences, achieving greater efficiency, higher conversion rates, and improved customer satisfaction.
- CategoryAI Voice Agents
- Pricing ModelContact sales
- DeploymentCloud
- PlatformsWeb
REGAL's Core Features
Build, improve, and manage voice AI agents
AI agents that sound human with low latency
Handles complex workflows in weeks
24/7 availability with zero wait times
Over 90% CSAT achieved
80% reduction in cost to serve
Seamless integration with contact center software and CRMs
Drag-and-drop orchestration for automation
Native A/B testing for refinement
Real-time customer data for personalized conversations
Management layer for performance monitoring
Orchestration layer for routing and coordination
Safety layer for privacy, compliance, and escalation
Business context layer for adaptive agents
Forward Deployed Engineering team for implementation
How to use REGAL?
Request Demo: Schedule a personalized demonstration of the Regal platform.
Integration: Connect Regal with your existing call center and CRM software.
Orchestration: Use drag-and-drop tools to build and automate AI agent workflows.
Personalization: Leverage customer data to tailor conversations in real-time.
Deployment: Launch your AI agents to handle customer interactions.
Monitoring: Use the management layer to track performance and outcomes.
Optimization: Continuously refine agents using A/B testing and insights.
REGAL's Use Cases
- Customer Support
- Lead Qualification
- Scheduling & Reminders
- Collections
- Bookings
- Patient Appointment Management
- Loan Prospect Qualification
- Insurance Lead Qualification
