Description
OASYS, short for Orchestrated Agent System, is SoundHound AI's platform for conversational AI agents. It replaces Amelia, the company's earlier branded conversational AI product, and Amelia's old URL now redirects to the OASYS page. SoundHound AI describes OASYS as a new kind of conversational AI platform for bringing reliable, voice-native AI agents to customers and employees.
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OASYS covers the full lifecycle of building and running an AI agent. Businesses can start from pre-built agents for common use cases or build their own from prompts and historical interaction data; an agentic visualizer lets teams see and edit an agent's decision paths directly. Before going live, teams can simulate thousands of conversations and review transcripts to fix issues; once deployed, an agent console gives a live view of every interaction, and agents are meant to keep improving from real conversations over time.
The platform is built to be voice-native, meaning agents are designed to keep listening and responding through noisy, real-world audio conditions rather than clean text input. It layers in guardrails at the instruction, task, function and channel level, and supports optional human-assisted resolution, where an agent can pull in a live person without a full handoff. OASYS also supports building agents through code, natural-language prompting, or a combination of both, and includes an agent-assist mode that gives human employees an AI assistant during their own calls.
SoundHound AI positions OASYS across use cases including contact centers, drive-thrus, IT service desks, front desks and outbound calling, and across industries from automotive and retail to financial services, healthcare, travel and telecommunications, a broader spread than Amelia's earlier, narrower positioning. SoundHound AI states it was named a Leader in the 2026 Gartner Magic Quadrant for Conversational AI Platforms and in the 2026 ISG Buyers Guide for Conversational AI; these are citations from its own site.
OASYS is sold to enterprises through a sales-led process; the site offers a demo rather than public self-serve pricing.
- CategoryAI Voice Agents
- Pricing ModelContact sales
- DeploymentCloud
- PlatformsWeb
SoundHound OASYS's Core Features
Agentic visualizer for designing and editing an AI agent's conversation and decision paths visually.
Library of pre-built agents for common contact-center and service use cases.
Simulation testing that runs thousands of sample conversations before an agent goes live.
Agent console for monitoring every live interaction in real time.
Voice-native design built to keep understanding speech through noisy, real-world audio.
Multi-layered guardrails at the instruction, task, function and channel level.
Optional human-assisted resolution that brings in a live person only when needed.
Agent assist mode that gives human employees an AI copilot during their own calls.
Support for building agents through code, natural-language prompts, or both.
How to use SoundHound OASYS?
Contact SoundHound AI: Book a demo to scope an OASYS deployment for your use case.
Choose a starting point: Pick a pre-built agent or design one from prompts and your own interaction data.
Configure and guardrail: Set personality, workflows and guardrails for the agent.
Simulate and test: Run simulated conversations and review transcripts before launch.
Deploy and monitor: Launch the agent and track live interactions from the agent console.
Improve over time: Review agentic analytics and voice insights to refine the agent.
SoundHound OASYS's Use Cases
- Contact center automation
- Drive-thru ordering
- IT service desk
- Employee assist
