Description
ORBIT is a Chrome extension designed to enhance customer success by detecting customer frustration, scoring refund risk, and drafting contextual AI replies directly within supported marketplace pages. This tool is particularly useful for SaaS founders and digital product teams who require faster and more consistent customer responses.
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The extension operates by scanning relevant comment content on supported pages while you browse, without monitoring unrelated websites. It assesses sentiment, urgency, and refund language to generate a simple 0–100 risk score, ensuring that critical messages are prioritized. ORBIT then drafts a contextual answer, allowing users to review, edit, and post responses themselves, maintaining human control over customer interactions.
Privacy is a core feature of ORBIT, with local processing used where possible. AI requests are encrypted, and the extension does not persist customer comments or generated replies. The tool integrates with Google Gemini for AI generation and ensures that all data handling complies with privacy standards.
ORBIT offers a simple pricing model with a free sandbox plan that includes 10 trial AI replies and risk scoring, and a Pro Monthly plan at $12 per month for more extensive use, offering 200 replies per month and priority support. An annual plan is also available at a reduced effective monthly cost.
This extension is ideal for digital sales teams and customer support professionals who need to manage customer interactions efficiently without compromising on privacy or control.
- CategoryCustomer Support
- Pricing ModelFreemium
- DeploymentBrowser Extension
- PlatformsChrome
ORBIT's Core Features
Real-Time Comment Scanning
Gemini-Powered Reply Drafts
Privacy-First Architecture
Inline Risk Prioritization
Human Review Before Reply
Local Processing
Encrypted AI Requests
No Data Persistence
How to use ORBIT?
Install: Add ORBIT to Chrome
Configure: Set up preferences in the extension
Scan: ORBIT reads comments on supported pages
Assess: Generates a risk score for each comment
Draft: Creates a contextual reply for review
Review: Edit and approve the AI-generated reply
Post: Publish the response directly from the page
ORBIT's Use Cases
- Customer Support
- Refund Risk Detection
- Privacy-First Communication
- Efficient Workflow
- Digital Sales
