Description
Hostly offers an AI-powered web receptionist designed to enhance customer interaction and internal team efficiency for businesses. This tool integrates directly into your website's chat, providing instant responses to customer queries regarding products, services, operating hours, and pricing. It can also manage real-time bookings, connecting with either Hostly's own agenda or Beauty Calendar, and supports payment collection for reservations via Stripe, allowing for deposits or full payments.
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The system is highly configurable, enabling businesses to input their specific information, which the AI then uses to generate accurate responses. If the AI cannot find an answer within the provided data, it will state that it doesn't know and offer to connect the customer with a human or provide a phone number, ensuring no fabricated information is given. Businesses retain full control, with the ability to review all conversations from a central panel, take over a chat at any time, or adjust the AI's operating mode (on, off, or hybrid).
Beyond customer-facing interactions, Hostly includes an internal assistant that helps employees access company information and procedures. This ensures that essential knowledge is readily available to the team, improving internal communication and operational efficiency. The platform supports multiple languages, responding to visitors in their native tongue while translating business information as needed. Data privacy is a priority, with databases and files hosted within the European Union, and clear policies on data processing and GDPR compliance.
Hostly is suitable for various industries, including hair salons, clinics, restaurants, physiotherapists, and retail stores, adapting its responses to the specific needs and information of each business. It offers flexible pricing plans, including monthly subscriptions based on usage limits for conversations and AI responses, as well as a pay-per-use option. The installation is straightforward, requiring a simple script tag to be added to the website, with all configurations managed through an intuitive online panel.
- CategoryAI Support Chatbots
- Pricing ModelFreemium
- DeploymentWeb-based
- PlatformsWeb
Hostly's Core Features
AI Web Chat Receptionist for customer inquiries
Responds to questions about products, services, schedules, and prices
Facilitates real-time bookings with Hostly's agenda or Beauty Calendar
Supports payment collection for reservations via Stripe (deposits or full payments)
Internal AI assistant for team to access company information and procedures
Configurable business information for accurate AI responses
AI states 'I don't know' if information is unavailable, avoids fabrication
Human control: review conversations, take over chats, adjust AI mode
Multilingual responses: detects visitor language and translates business info
Data privacy: databases and files hosted in the European Union
GDPR compliant data processing with Icaro Nutrition SCP
Alerts business via email for customer complaints
Flexible pricing plans: monthly subscriptions and pay-per-use options
Easy installation with a single script tag on your website
Supports various industries: salons, clinics, restaurants, retail
How to use Hostly?
Create Account: Sign up for a Hostly account.
Configure Business Information: Input your business details, including products, services, schedules, and prices.
Install Widget: Copy and paste the provided script code into your website's body tag.
Activate Features: Enable reservations and configure payment options with Stripe from the panel.
Monitor and Control: Review conversations from the panel and intervene manually or adjust AI settings as needed.
Utilize Team Assistant: Employees can access internal information and procedures through the Hostly assistant.
Hostly's Use Cases
- Customer Service Automation
- Online Booking Management
- Payment Processing for Bookings
- Internal Knowledge Base Access
- Multilingual Customer Support
- Complaint Notification System
- After-Hours Customer Engagement
- Retail Product Information
- Restaurant Menu & Booking
- Clinic Appointment Scheduling
