Description
Fyxit AI, by HubbleIQ, is an AI-native platform designed to act as a frontline technician for organizations, particularly schools and businesses. Its core function is to proactively find and fix technology problems before they escalate into support tickets. The AI technician, named Rosie, can perform actions such as restarting devices, running diagnostics, and even closing tickets, freeing up human IT staff to focus on more complex or strategic tasks.
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Fyxit AI handles a significant portion of routine IT issues automatically, reportedly up to 60%, including password resets, network diagnostics, and general troubleshooting. It integrates seamlessly with existing ticketing systems like Incident IQ, Zendesk, and Freshdesk, requiring no workflow changes. Deployment is designed to be rapid, often involving just adding a single line of code or via Google Admin Console for Chrome extensions, with zero complex setup or user training needed.
The platform provides live intelligence through real-time device telemetry and AI-powered insights, enabling faster issue resolution. It can also ingest existing help documentation, learning to respond in the organization's voice. When issues cannot be resolved by the AI, Fyxit AI creates structured support tickets complete with diagnostic context, ensuring IT teams have the necessary information to act quickly.
Fyxit AI is built for scale and end-user experience. It offers instant support for students through customized, branded tech support portals, reducing downtime and frustration. The AI automatically routes issues and creates tickets, directing users to the appropriate resources. The platform offers agentless deployment running within web browsers or via a Chrome extension, providing real-time monitoring and support capabilities.
Key benefits highlighted by users include transforming IT chaos into clarity, reducing support volume, seamless integration, and rapid deployment. The platform's ability to provide real-time visibility into device performance, app usage, and network behavior allows for contextual support and early issue detection. Knowledge-aware escalation ensures that when the AI cannot resolve an issue, it is passed on with all relevant diagnostic information.
- CategoryAI Help Desk Tools
- Pricing ModelRequest Demo
- DeploymentAgentless, Chrome Extension
- PlatformsWeb, Chrome
Fyxit AI's Core Features
AI-powered frontline technician
Proactive issue detection and resolution
Automates routine IT tasks (password resets, diagnostics)
Seamless integration with existing ticketing systems
Rapid deployment (minutes)
Real-time device telemetry and AI insights
Knowledge base ingestion for AI responses
Structured ticket creation with diagnostic context
Customizable, branded support portals
Agentless deployment option
Chrome extension deployment via Google Admin
How to use Fyxit AI?
Deploy: Install via Google Admin Console or add a line of code.
Configure: Integrate with existing ticketing systems (e.g., Zendesk, Freshdesk).
Ingest Knowledge: Drag and drop existing help documentation for AI learning.
Monitor: Utilize real-time device telemetry and AI insights.
Resolve: Allow AI to handle routine issues and create structured tickets for complex ones.
Customize: Brand support portals with school or company messaging.
Escalate: AI automatically escalates unresolved issues with full diagnostic context.
Fyxit AI's Use Cases
- Automated IT Support
- Student Tech Help
- Ticket Volume Reduction
- Faster Issue Resolution
- Streamlined IT Operations
- Proactive Device Monitoring
- Onboarding New Staff
