Description
Aide is a governed agentic AI platform designed to enhance customer experience by deploying capable AI agents directly to customers. Unlike conversational AI, Aide takes action to resolve issues, such as processing changes or updating records, while continuously analyzing operations to identify areas for automation, fixes, or improvements. The platform's core is the Agent Governance Engine, which ensures AI acts only when it is certain of a resolution and escalates all other cases to human support teams. This approach allows teams to deploy AI one scenario at a time, test every case rigorously before going live, and maintain full visibility into every AI decision.
Read More
Aide offers a 76%+ AI resolution rate, providing end-to-end resolution for pre-approved scenarios with 100% accuracy on actions taken. It boasts 10x faster response times, delivering answers in seconds without queues, and achieves first value within 24 hours through a one-click connection process that requires no engineering. Trusted by customers on Zendesk and Shopify, Aide maintains a 5.0 rating on both platforms.
Key capabilities include AI Agents for automating conversations and executing actions across support platforms and CRMs, with integrations via MCP or API to gather customer information. A simulated testing environment ensures rigorous agent training and refinement before deployment. Seamless escalation ensures customer satisfaction by handing off complex interactions to human agents. Aide also provides Copilot for human agents, accelerating their work by automatically identifying ticket topics and surfacing relevant guidance and response suggestions. Smart tagging reduces repetition by automatically tagging tickets, while centralized SOPs ensure consistent and compliant issue handling. Automatable workflows are identified and built based on customer data, freeing up agents for complex tasks. The platform analyzes historical conversations to create an automation blueprint, ranking topics by volume and complexity for prioritization. Conditional workflows are triggered by customer data, and actions like routing, tagging, and API connections create seamless cross-system workflows.
Furthermore, Aide provides a holistic view of customer interactions by analyzing and categorizing conversations into topics, pinpointing areas for improvement, and monitoring trends over time. Insights are surfaced to product teams for direct application. Aide is particularly suited for CX and support teams on Zendesk, Front, or Gorgias, especially in high-volume e-commerce operations, acting on real order and account data. It works at any scale, allowing teams to start with one intent and expand at their pace. Aide is SOC 2 Type II and GDPR compliant, hosted on Azure.
- CategoryAI Help Desk Tools
- Pricing ModelOutcome pricing
- DeploymentCloud
- PlatformsWeb
Aide: Agentic AI Platform's Core Features
Governed agentic AI platform for customer experience
End-to-end issue resolution within helpdesks
Continuous operational analysis for automation opportunities
Agent Governance Engine for certainty-based actions and escalations
Simulated testing environment for agent training and evaluation
Seamless escalation to human agents for complex cases
AI Copilot for accelerating human agent response and guidance
Automated ticket tagging for reduced repetition
Centralized knowledge base for consistent agent handling
Workflow automation based on customer data
Automation blueprint generation from historical conversations
Conditional workflows triggered by ticket fields
Holistic conversation analysis and categorization
Insights generation for product improvement
Integration with Zendesk, Front, Gorgias, Shopify, WooCommerce, Salesforce
How to use Aide: Agentic AI Platform?
Configure: Connect Aide to your helpdesk and CRM systems.
Train Agents: Utilize the simulated testing environment to train and refine AI agents.
Deploy: Go live with AI agents intent by intent, testing each behavior.
Monitor: Oversee AI actions through the Action Trace and operational insights.
Automate: Build conditional workflows to handle automatable issues.
Optimize: Use generated insights to improve processes and product.
Escalate: Ensure seamless hand-offs to human agents when needed.
Aide: Agentic AI Platform's Use Cases
- Automate Customer Support
- Improve Response Times
- Enhance Agent Efficiency
- Streamline Workflows
- Gain Operational Insights
- E-commerce Order Management
- Ensure Compliance
- Identify Automation Opportunities
