Description
FloGPT is a comprehensive AI Chat & Voice Agents platform designed to streamline customer interactions and support for businesses. It integrates a robust AI CRM, allowing companies to embed AI chat widgets on any website and operate AI voice agents that can answer and place phone calls around the clock. The platform unifies various communication channels, including chat, voice, email, SMS, WhatsApp, Instagram, and Facebook, into a single, centralized ticket inbox.
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A core differentiator of FloGPT is its ability to ground all AI agent conversations in a business's own knowledge base, ensuring accurate and relevant responses. Unlike general-purpose assistants, FloGPT provides an end-to-end solution for deploying AI agents, complete with a chat widget, voice runtime, knowledge base, workflow builder, outbound trigger engine, and an omnichannel CRM, all powered by a unified knowledge base.
The platform offers a visual, drag-and-drop interface for configuring voice agents in the Call Pipeline editor and building workflows, eliminating the need for coding. Most teams can deploy a functional chat widget in under 30 minutes and voice agents in under an hour. FloGPT chat agents support over 50 languages with automatic detection, while voice agents support 16 languages, including various English dialects and 9 Indic locales, with the ability to switch languages mid-conversation.
Its built-in AI CRM automatically resolves customer identities across channels, merging interactions from email, phone, WhatsApp, Instagram, or Shopify customer IDs into a single contact timeline. This CRM also facilitates AI-to-human handover with full context, status and SLA tracking, and role-scoped analytics. FloGPT supports outbound AI calls triggered by webhooks, Shopify events (like abandoned carts), scheduled lists, or CRM events, with built-in compliance features for various regions.
Integrations include Shopify for e-commerce, Google Calendar and Outlook for booking, and various telephony providers like Twilio, Jio, and MSG91. The platform also supports custom HTTP API integrations via its workflow builder. FloGPT is designed with compliance in mind, offering region-locked data residency, opt-in PII redaction, audit logs, and SOC 2-aligned controls, meeting GDPR, India DPDP, and HIPAA requirements. It also offers managed customer support agents as an add-on service.
- CategoryCustomer Support
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb, React/Next.js, WordPress
FloGPT's Core Features
AI Chat Widget for any website
AI Voice Agents (inbound + outbound calls)
Unified AI CRM across 7 channels (chat, voice, email, SMS, WhatsApp, Instagram, Facebook)
Contact identity resolution across channels
AI-to-human ticket handover with full transcript
Status, priority, and SLA tracking per ticket
Role-scoped analytics (Self, Agent, Supervisor dashboards)
Visual Call Pipeline editor for voice agents
Outbound Triggers (webhooks, time-relative, Shopify events)
Knowledge Base ingestion (web crawl, PDFs, docs)
Visual Workflow Builder for conversation design
Supports 50+ chat languages and 16 voice languages
Shopify integration for order lookup, tracking, refunds
Managed Customer Support agents available as an add-on
GDPR, DPDP, and SOC 2 compliant features
How to use FloGPT?
Connect Knowledge Base: Sign up and point the crawler at your website, sitemap, PDFs, or FAQ documents. FloGPT automatically chunks, embeds, and indexes the content, with options for recurring re-crawls.
Pick a Vertical Template: Choose from industry-specific templates like Auto Dealers, Dental, Education, or Retail, which pre-configure workflows, prompts, voice scripts, and outbound triggers.
Embed Chat Widget: Paste a single FloGPT script tag before the closing </body> on your website, or use the NPM package for React/Next.js apps, or the WordPress plugin.
Attach Phone Number for Voice: Buy a phone number in-app or bring your own, then attach it to a Call Pipeline for voice agent functionality.
Customize Workflows: Use the visual drag-to-connect Workflow Builder to design conversation flows, add conditional branching, and integrate tool calls without writing code.
Configure Outbound Triggers: Set up outbound AI calls based on webhooks, Shopify events, scheduled lists, or time-relative cadences for sales, support, or recovery.
Monitor and Optimize: Utilize role-scoped analytics dashboards to track performance, SLA, and AI deflection, and A/B test different workflow versions.
FloGPT's Use Cases
- Automated Customer Support
- Omnichannel Communication Management
- Sales & Lead Generation
- Abandoned Cart Recovery
- Order Tracking & Refunds
- Appointment Booking & Reminders
- Customer Identity Resolution
- Human Agent Escalation
- Industry-Specific Support
- Multilingual Customer Service
