Bikky - CDP for Restaurants

Description

Bikky is a specialized customer data platform (CDP) tailored for multi-unit restaurants. It aims to provide restaurants with the same level of data access as large businesses, enabling them to make informed decisions based on comprehensive guest profiles. By integrating with major restaurant platforms, Bikky facilitates seamless data collection from order, payment, loyalty, and reservation systems. This integration process typically takes 2 to 4 weeks, followed by a 4-week training period with personalized support from Bikky's team.

Bikky's platform pulls historical data, usually covering at least two years, to help restaurants understand key performance metrics such as traffic, frequency, and retention. The platform builds guest records using identifiers like credit card tokens, email addresses, or phone numbers, and automatically deduplicates data across channels. While some third-party delivery platforms may limit data availability, Bikky still provides accurate reporting on revenue and menu items.

The platform is subscription-based, with a per-store, per-month pricing model. Bikky aims to work with existing tech stacks, offering solutions to access necessary data before contract signing. Data is reflected in dashboards within 2 to 24 hours, depending on the integration type. Bikky's focus on data security and privacy ensures that restaurant data is handled responsibly, making it a valuable tool for restaurant teams seeking to optimize marketing, menu, and operational decisions.

Bikky's Core Features

• Seamless data integration

• Historical data access

• Guest profile building

• Data deduplication

• Real-time dashboard updates

• Subscription pricing model

• Personalized onboarding

• Data security and privacy

How to use Bikky?

1. 1

   Configure: Set up integrations with existing systems

2. 2

   Use: Access guest data and analytics

3. 3

   Optimize: Utilize insights for marketing and operations

4. 4

   Train: Complete onboarding with dedicated support

Bikky's Use Cases

• Guest profiling
• Marketing optimization
• Operational decisions
• Menu analysis
• Loyalty program enhancement

FAQ from Bikky

• What is Bikky's primary function?

  Bikky is a customer data platform designed for restaurants to understand guest behavior and make informed decisions.

• How long does the integration process take?

  The integration process typically takes 2 to 4 weeks, depending on your tech stack.

• What kind of data does Bikky collect?

  Bikky collects data from order, payment, loyalty, and reservation systems to build comprehensive guest profiles.

• How does Bikky handle data security?

  Data security and privacy are central to Bikky's operations, ensuring responsible handling of restaurant data.

• What is the pricing model for Bikky?

  Bikky operates on a per-store, per-month subscription model.

• Can Bikky track cash transactions?

  No, Bikky cannot track cash transactions due to the lack of guest identifiers.

• What support does Bikky offer during onboarding?

  Bikky offers personalized onboarding with a dedicated engineer, customer success manager, and executive team member.

• How quickly is data updated in the dashboard?

  Data is updated in the dashboard within 2 to 24 hours, depending on the integration type.