Description
Abstrakt is a real-time call coaching and automation tool designed to enhance the efficiency of sales teams, contact centers, and recruiting firms. By integrating seamlessly with TCN, Abstrakt offers a comprehensive solution that automates many manual tasks, such as sentiment analysis and call data entry into collections platforms. This integration allows agents to focus on their core responsibilities without the need for additional manual actions, as Abstrakt automatically launches and closes with each call made through the TCN platform.
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Abstrakt's real-time call guidance software helps teams avoid issues before they occur and automates quality assurance with a human touch. The software provides immediate access to all reporting and call data, including transcripts and audio, right after the call ends. This ensures that teams can quickly review and act on call information, maintaining high standards of compliance and efficiency.
The integration with TCN is designed to be user-friendly, requiring minimal setup. Agents can operate within the standard call method through TCN without needing to click or perform additional actions. This streamlined process is supported by TCN's comprehensive contact center platform, which offers omnichannel communication, compliance, and analytics.
Abstrakt does not use AI to guide agents directly but leverages customer-configured playbooks and recommended responses. It also offers PCI/PHI/PII masking for transcripts and audio files, ensuring sensitive customer data is protected. The platform's real-time technology provides recommended responses in just 400 milliseconds, significantly faster than many competitors.
Abstrakt is suitable for various industries, including healthcare, utilities, collections, and financial services. It is not a UCaaS or phone system but integrates with most dialers and contact center software, making it a versatile choice for businesses looking to enhance their call handling capabilities.
- CategoryAI Sales Assistants
- Pricing ModelCustom
- DeploymentCloud
- PlatformsTCN
Abstrakt's Core Features
Real-time call coaching
Automated sentiment analysis
Call data entry automation
Immediate access to call data
PCI/PHI/PII masking
Customer-configured playbooks
400 ms response time
Integration with TCN
How to use Abstrakt?
Configure: Set up Abstrakt with TCN
Use: Launch and close calls automatically
Review: Access call data immediately
Optimize: Use playbooks for guidance
Abstrakt's Use Cases
- Sales Team Coaching
- Contact Center Automation
- Recruiting Firm Support
- Compliance Management
- Real-Time Call Analysis
