Description
Sera AI is a comprehensive AI-powered platform designed to enhance IT and business operations. It automates routine requests and employs always-on virtual agents to improve efficiency. The platform is built on Xurrent's ITSM and IT Operations Management framework, which simplifies workflows, enhances collaboration, and boosts productivity. Sera AI is scalable and adapts seamlessly to the evolving needs of modern enterprises, minimizing effort while maximizing efficiency.
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One of the standout features of Sera AI is its virtual agent, which assists users in real-time by searching knowledge articles for answers and creating support tickets when necessary. This ensures fast and efficient resolution without disrupting the workflow. Sera AI also streamlines knowledge creation by analyzing request contexts to draft suggested articles, which can be reviewed and approved by specialists before publication.
The platform includes an automation builder that allows users to create new automations quickly and easily. By describing the desired automation in plain language, Sera AI generates the necessary code, which can be reviewed and approved in seconds. This feature eliminates complexity and enables fast, intuitive automation.
Sera AI's impact on incident response is significant, offering faster ticket resolution, increased productivity, and higher customer satisfaction ratings. The AI engine, known as Sera AI, powers the platform from within, understanding intent in natural language, classifying and routing tickets, and recommending knowledge and actions in real-time.
Sera AI is not just an add-on but an integral part of service management, making service teams sharper, faster, and more proactive. It reduces Tier-1 ticket volume with virtual agents that understand real intent and deliver accurate, context-aware responses. The platform orchestrates every request and response with precision, ensuring alignment and avoiding delays.
Overall, Sera AI provides a unified intelligence platform that connects various aspects of request management, incident response, knowledge delivery, and workflow automation, eliminating the need for disconnected tools and enhancing overall efficiency.
- CategoryWorkflow Automation
- Pricing ModelContact for pricing
- DeploymentCloud
- PlatformsWeb
Sera AI's Core Features
AI-powered virtual agents
Real-time knowledge article search
Support ticket creation
Knowledge creation and improvement
Automation builder
Natural language intent understanding
Automatic ticket classification and routing
Real-time recommendations
How to use Sera AI?
Configure: Set up Sera AI to align with your IT operations
Use: Deploy virtual agents to handle routine requests
Optimize: Utilize automation builder for efficient workflows
Enhance: Continuously improve knowledge articles with AI suggestions
Sera AI's Use Cases
- IT Operations
- Incident Response
- Knowledge Management
- Workflow Automation
- Customer Support
