Description
Xurrent ITSM is a comprehensive platform that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), and IT Operations Management (ITOM) into a single AI-powered solution. Designed for modern enterprises, it simplifies workflows, enhances collaboration, and boosts productivity. The platform is built to scale with the evolving needs of businesses, minimizing effort while maximizing efficiency.
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Xurrent ITSM offers 100% ITIL coverage without the complexity that often slows teams down. It includes features such as problem management, change enablement, service request management, and knowledge management. The platform's AI-powered automation helps reduce Mean Time to Resolution (MTTR) by up to 50%, ensuring faster service delivery and fewer SLA breaches.
The platform supports a wide range of functionalities, including AI-powered request and ticket management, ITSM workflow automation, self-service portals, and AI knowledge bases. It also provides ITSM dashboards, reporting, and SLA management, enabling organizations to measure improvements and hold service desk teams accountable.
Xurrent ITSM is designed to connect people, processes, and data, transforming service management into a driver of reliability and trust across businesses. It supports a unified service operation, handling requests, changes, problems, and enterprise services consistently across departments.
Pricing for Xurrent ITSM is tailored to individual organizational needs, with no hidden fees. The platform offers competitive pricing, often reducing costs by 50% or more compared to legacy ITSM tools. Organizations can request a guided proof of concept or a sandbox environment to experience the platform before purchasing.
Xurrent ITSM is trusted by strategically focused organizations worldwide, providing a single service foundation for IT and business operations. It is built for enterprise security and regulatory requirements, with certifications such as SOC 2 Type II, ISO 27001, and GDPR compliance, ensuring data privacy and security.
- CategoryWorkflow Automation
- Pricing ModelCustom
- DeploymentCloud
- PlatformsWeb
Xurrent ITSM's Core Features
AI-powered automation
100% ITIL coverage
Problem management
Change enablement
Service request management
Knowledge management
Self-service portal
ITSM dashboards and reporting
SLA management
Unified service operation
Customizable workflows
Enterprise security compliance
Scalable platform
Reduced MTTR
Competitive pricing
How to use Xurrent ITSM?
Configure: Set up workflows and processes
Use: Manage requests and incidents
Automate: Apply AI-powered automation
Optimize: Monitor performance and improve continuously
Xurrent ITSM's Use Cases
- Incident Management
- Service Request Fulfillment
- Change Management
- Knowledge Management
- Enterprise Service Management
- Performance Monitoring
- Security Compliance
- Workflow Automation
- Collaboration Enhancement
- Cost Reduction
