Description
Auralis AI offers a sophisticated AI Customer Support Automation Platform designed to transform support and service teams. Their AI Agents are customized to automate a significant portion of customer interactions, handling up to 60% of requests instantly, consistently, and 24/7. This automation empowers each team member to achieve up to 5x greater productivity, leading to substantial cost savings and dramatic improvements in both employee and customer satisfaction.
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The Auralis SupportOS is built on unified intelligence, providing seamless automation across every customer touch-point with enterprise-grade precision. Key components include Auralis Answer for instant AI resolution and ticket deflection with hyperaccurate, human-like answers; Auralis Assist to supercharge CX teams with AI-drafted replies, macro suggestions, and CRM synchronization; and Auralis Analytics for deep-dive insights into CSAT, sentiment trends, and team KPIs via a real-time dashboard. The platform also features a Knowledge Center, a unified, governed knowledge hub for SOPs, runbooks, and manuals, serving as a single, searchable source of truth.
Auralis AI agents are designed for reliability, security, and scalability, serving diverse solutions including Customer Support, ITSM Support, ERP Support, and Field Support. They integrate with over 500+ tools, including help desks, CRMs, and e-commerce platforms, and can integrate with any platform possessing an API. The company emphasizes an "End-to-End AI. Fully Done for You" approach, managing data clean-up, model training, integrations, monitoring, and maintenance. Their solutions are tailored, not templated, built on customer data and workflows. Auralis is LLM agnostic, allowing deployment across cloud, private, or on-premise environments, and ensures speed to value, with deployments often completed in days, not months. The platform adheres to enterprise-grade security standards, including ISO, SOC2, GDPR, and HIPAA readiness.
Customers like TouchPoint Software have reported significant benefits, with Auralis AI reducing operational costs by 40% and improving customer experience. PowerOffice Go, a leading cloud-based ERP and accounting platform, chose Auralis as an AI assistant for their support team and is launching a chat agent in their financial system. Auralis serves a wide range of industries, including Banking, Fintech & Insurance, Software and SaaS, Logistics and Supply Chain, Healthcare and Medical, Government and Utilities, Retail and Ecommerce, and Consumer Devices.
- CategoryAI Help Desk Tools
- Pricing ModelContact sales
- DeploymentCloud, On-premises
- PlatformsWeb
Auralis AI Agents's Core Features
Automates up to 60% of customer support processes
Increases team productivity by up to 5x
Provides instant, consistent, 24/7 customer support
Drives cost savings in support operations
Improves employee and customer satisfaction
Offers AI-drafted replies and macro suggestions
Features seamless CRM synchronization
Includes a unified, searchable Knowledge Center
Provides real-time analytics for CSAT and KPIs
Supports voice-first automation with natural language processing
Integrates with over 500+ tools via API
LLM agnostic for flexible deployment (cloud, private, on-premise)
Achieves speed to value in days, not months
Compliant with ISO, SOC2, GDPR, and HIPAA-ready standards
How to use Auralis AI Agents?
Configure: Define your support workflows and integrate Auralis with your existing tools.
Train: Provide your data and knowledge base for AI model customization.
Deploy: Launch AI agents across customer touch-points for immediate support.
Monitor: Track performance via real-time dashboards and analytics.
Optimize: Continuously refine AI performance based on insights and feedback.
Auralis AI Agents's Use Cases
- Customer Support Automation
- IT Service Management
- ERP Support Enhancement
- Field Service Coordination
- Agent Productivity Boost
- Ticket Deflection
- Customer Satisfaction Improvement
