Description
Slack Workforce Lab is a standing research collection published by Slack, a Salesforce company, rather than a single report. Its stated purpose is to study how to make work better by researching desk workers around the world and experimenting with ways to improve productivity and employee experience, both inside Slack and Salesforce and more broadly. The collection page organizes its output into three parts: Workforce Lab research, webinars and events, and academic publications and partnerships.
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The centerpiece of that research is the Workforce Index, a survey run about twice a year across more than 10,000 desk workers globally, sometimes expanded to larger samples in individual editions, including one survey of 17,000 desk workers and another of 5,000. Findings published through the collection cover topics such as daily AI users reporting higher productivity and satisfaction at work, trust between employees and employers as a driver of productivity, and adoption patterns among executives compared with their teams. The most recent named edition referenced in the collection is the Fall 2024 Workforce Index, covering AI investment and adoption uncertainty, alongside newer blog posts and events that continue to be added.
The webinars and events section hosts recordings of past sessions with Slack researchers and outside academics, on subjects such as how AI is changing the future of work, reskilling the workforce, and what leadership teams need to prepare their organizations for AI adoption. The academic publications and partnerships section documents Workforce Lab's grant program for outside academics and shares resulting white papers, including a study on how meeting-free weeks affect distributed workers' unstructured time and attention.
Because it functions as an ongoing hub rather than a single publication, Workforce Lab suits readers who want a running source of workplace-AI research: HR and people leaders benchmarking AI adoption, researchers looking for primary survey data, and teams building an internal AI adoption plan who want outside evidence to reference.
- CategoryOther AI Tools
Highlights
Workforce Index: a recurring survey series, roughly twice a year, of more than 10,000 desk workers worldwide
Individual survey editions that have scaled as high as 17,000 respondents in a single global sample
Blog research covering AI adoption, trust, and productivity findings
Webinar and event recordings featuring Slack researchers and outside academics
An Academic Grant Program funding outside researchers studying work and AI
Published white papers from grant recipients, including research on meeting-free weeks and worker attention
A recurring AI persona framework describing different worker types in AI-driven workplaces
Use It For
- AI adoption benchmarking
- Workplace research reference
- Leadership briefing
- Event learning
