Salesforce Agentic Enterprise Index 2025–2026

The index reveals that the average number of activated agents per organization increased from 5 in February 2025 to 13 by April 2026. Enterprises are creating agents into production in less than a week on average, demonstrating rapid scalability. These agents are proving their worth by tackling foundational, multi-step workflows and earning employee and customer trust.

The unique skill set of an average agent has tripled over the year, growing from 2 to 6 distinct business actions. The 'Action-to-Output' ratio is increasing at a 15% Compound Monthly Growth Rate, indicating that agents are executing critical external tasks like updating CRM records or managing API workflows. This evolution translates directly to bottom-line success, with consumer industries experiencing a 4X higher growth rate during holiday surges and employee engagement increasing significantly.

The index also highlights industry insights, showing a divide in AI strategy adoption. Consumer industries focus on fast, high-volume efficiency, while regulated and non-traditional industries like healthcare and financial services prioritize deliberate sophistication. The index provides valuable insights for businesses looking to integrate AI agents into their operations, offering guidance on building agents quickly and effectively.