Description
LivePerson is a leading Conversational AI platform designed to help businesses engage with customers through personalized and connected experiences. Trusted by some of the world's most innovative brands, LivePerson orchestrates AI and human agents across various channels to deliver rapid time to value and transformational outcomes. The platform is open by design, allowing businesses to integrate their preferred AI models without the need for a complete system overhaul.
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LivePerson provides insights that can be acted upon, turning conversation data into practical insights to improve AI and live agent performance. This helps businesses drive measurable ROI and enhance customer satisfaction. With enterprise-grade security and scalability, LivePerson handles over a billion messages monthly while complying with regulations such as GDPR, HIPAA, and PCI DSS.
The platform offers predictable AI, reducing surprises and risks by allowing businesses to test, validate, and monitor AI before customer interaction. LivePerson supports seamless integration of voice and messaging conversations, enhancing both agent and customer experiences. It also enables conversational commerce, allowing customers to engage on their terms and driving revenue through personalized digital experiences.
LivePerson's capabilities extend to unified conversational analytics, unlocking valuable conversation data across voice and messaging channels to generate deep insights. The platform is designed to boost productivity and reduce costs through the orchestration of human and bot interactions, making it a reliable partner for digital transformation in traditional enterprises.
- CategoryAI Support Chatbots
- Pricing ModelContact sales
- DeploymentCloud
- PlatformsWeb
LivePerson Conversational AI Platform's Core Features
Predictable conversational AI
Open platform design
Enterprise-grade security
Seamless voice and messaging integration
Conversational commerce capabilities
Unified conversational analytics
Rapid time to value
Transformational outcomes
How to use LivePerson Conversational AI Platform?
Configure: Set up AI and human agent orchestration
Use: Engage customers through personalized experiences
Optimise: Monitor and improve AI agent performance
Integrate: Connect preferred AI models seamlessly
LivePerson Conversational AI Platform's Use Cases
- Customer Engagement
- Digital Transformation
- Conversational Commerce
- Unified Analytics
- Agent Performance
