Description
XBert is an AI-driven workforce solution designed to manage business conversations across various channels, including voice, text, chat, and social media. Developed by Nextiva, XBert acts as an AI employee that can answer calls, reply to messages, and book appointments autonomously, ensuring seamless customer interactions around the clock.
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The platform is trusted by over 100,000 businesses, including notable names like EagleRider, Stanley Steemer, and the San Antonio Spurs. XBert's capabilities extend to learning your business processes, handling customer conversations from start to finish, and providing full context and suggested responses to your team when needed. This ensures that every agent performs at their best, and new hires can onboard quickly with the help of an AI coach.
XBert allows businesses to set specific rules for AI interactions, including topics, actions, tone, and escalation triggers. It integrates seamlessly with popular CRMs and calendars like Salesforce, HubSpot, Zoho, Zendesk, and Google Calendar, among others. This integration ensures that customer records are always up-to-date and that business workflows remain efficient.
The platform offers a 14-day free trial with unlimited sessions, allowing businesses to experience its full potential without any initial commitment. Pricing starts at $99 per month, which includes 100 sessions, with additional sessions priced at $0.99 each. XBert is HIPAA compliant, SOC 2 audited, and GDPR-ready, making it suitable for industries where data security and compliance are paramount.
XBert's AI capabilities are enhanced by its NEXT.IQ Flow, which elevates its performance beyond generic AI solutions. It features a Customer Journal Layer that threads every customer interaction into a continuous story, ensuring personalized service. Additionally, its Guardian Layer provides guardrails to keep interactions on-script and data secure.
Overall, XBert is designed to help businesses deliver better outcomes by automating routine tasks, reducing manual workload, and allowing teams to focus on building relationships and making informed decisions.
- CategoryAI Support Chatbots
- Pricing Model$99/month
- DeploymentCloud
- PlatformsWeb
XBert's Core Features
AI-driven conversation management
Voice, text, chat, and social channel integration
Autonomous call answering and booking
Customizable AI interaction rules
Integration with popular CRMs and calendars
HIPAA, SOC 2, and GDPR compliance
14-day free trial with unlimited sessions
Customer Journal Layer for personalized service
Guardian Layer for data security
How to use XBert?
Configure: Set up AI interaction rules
Integrate: Connect with CRMs and calendars
Use: Automate customer interactions
Optimize: Review analytics and refine processes
XBert's Use Cases
- Appointment Booking
- Customer Support
- Sales Lead Management
- Billing and Payments
- CRM Integration
