Description
Unbabel is a next-generation Language Operations (LangOps) Platform designed to help businesses overcome language barriers and communicate effectively with customers worldwide. Since its inception in 2013, Unbabel has pioneered the LangOps category, providing a comprehensive solution that integrates advanced AI with human expertise to deliver high-quality translations. The platform allows companies to thrive across cultures and geographies by ensuring that language does not hinder customer engagement.
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At the core of Unbabel’s offering is its unique hybrid approach, which combines machine translation with optional human review. This ensures that businesses can maintain quality while benefiting from the speed and cost-effectiveness of AI-driven translations. Unbabel’s intelligent workflows allow for customization based on specific business goals, whether that be speed, quality, or cost. With real-time quality reporting and transparency, users can monitor translation performance and make informed decisions to optimize their content.
Unbabel is particularly beneficial for customer service teams, enabling agents to communicate in multiple languages without the need for extensive language training. This capability not only enhances customer satisfaction but also streamlines operations by allowing companies to hire talent based on skills rather than language proficiency. The platform integrates seamlessly with popular customer service tools like Zendesk, Salesforce, and Intercom, ensuring that businesses can maintain their existing workflows while expanding their global reach.
Security is a top priority for Unbabel, which employs best-in-class standards for data protection, including encryption and anonymization. This commitment to security, combined with its robust translation capabilities, makes Unbabel a trusted partner for businesses looking to enhance their multilingual operations. With a growing list of satisfied customers, including major brands like Panasonic and Rakuten TV, Unbabel continues to set the standard for quality and efficiency in the translation industry.
- CategoryAI Translators
- Pricing ModelCustom pricing
- DeploymentCloud
- PlatformsWeb
Unbabel's Core Features
AI-driven translations
Human review option
Real-time quality reporting
Customizable workflows
Seamless integrations with CRM and CMS
Multi-channel support
Data security measures
API available
How to use Unbabel?
Configure: Set up your translation parameters for speed, quality, and cost.
Integrate: Connect Unbabel with your existing customer service platforms.
Request: Easily request translations for both ad-hoc and large-scale projects.
Monitor: Use real-time reporting to track translation quality and performance.
Unbabel's Use Cases
- Customer Support
- Marketing Localization
- E-commerce
- Content Management
- Real-time Communication
