Description
Spokk is an AI-powered platform designed to automate customer engagement and revenue generation through SMS sequences following every business visit. It focuses on leveraging existing customers to drive growth, which is significantly more cost-effective than acquiring new ones through paid advertising. The system automates feedback collection, transforms it into ready-to-post Google reviews using AI, manages loyalty programs with QR check-ins and automated SMS rewards, and implements referral systems that incentivize both existing and new customers.
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Key capabilities include AI review generation, where customer feedback is used to draft unique Google reviews that customers can post with a single tap. This process bypasses the common hurdle of customers not knowing what to write, leading to a higher volume of reviews and improved search rankings. Spokk also offers AI-powered Google review management, automatically drafting replies to incoming reviews and matching them to specific customers. The platform facilitates loyalty programs by tracking visits via QR codes and sending automated SMS rewards upon reaching milestones, encouraging repeat business. Referral systems are streamlined by sending unique SMS links, rewarding both the referrer and the referred customer, thereby driving organic customer acquisition.
Beyond reviews and loyalty, Spokk enables businesses to build recurring revenue through paid memberships, offering up to three tiers with monthly or annual billing via a branded portal integrated with Stripe. It also provides tools for SMS campaigns, allowing targeted broadcasts to customer segments to fill slow periods or promote offers, boasting a high read rate. Testimonial requests are automated to gather social proof from happy customers. All these functions are designed to run on autopilot after an initial five-minute setup, ensuring consistent customer follow-up without manual intervention.
Spokk is ideal for service-based businesses looking to maximize revenue from their existing customer base. Industries that can benefit include dental clinics, salons, restaurants, auto repair shops, real estate agents, and many others that rely on repeat business and positive online reviews. The platform's value proposition lies in its ability to generate significant additional annual revenue, estimated at $104K-$138K for a typical 200-customer business, by improving customer loyalty, driving referrals, and enhancing online reputation.
- CategoryReview & Feedback Analysis
- Pricing ModelSubscription
- DeploymentCloud
- PlatformsWeb
Spokk's Core Features
Automated SMS follow-up sequences after customer visits
AI-powered Google review generation from customer feedback
Automated AI-drafted replies for Google reviews
QR code-based loyalty program with automated SMS rewards
Automated referral system with unique SMS links and rewards
Membership program for recurring revenue with tiered options
Targeted SMS campaigns to customer segments
Automated testimonial requests (video and text)
Customer feedback collection via SMS forms
Integration with HubSpot and API access
Stripe Connect for membership billing and payouts
Automated SMS automation for all sequences
14-day free trial available
How to use Spokk?
Setup: Configure your SMS sequences and loyalty/referral program details in 5 minutes.
Customer Check-in: Customers check in via QR code, API, HubSpot, or SMS link.
Automated Follow-up: Spokk automatically sends feedback requests, loyalty rewards, and referral links via SMS.
Review Generation: AI drafts Google reviews from feedback, customers post with one tap.
Review Management: AI drafts replies to Google reviews, which can be posted with a single tap.
Membership Sales: Customers can subscribe to tiered memberships through a branded portal.
SMS Campaigns: Send targeted SMS broadcasts to opted-in customer segments.
Spokk's Use Cases
- Automate Review Generation
- Boost Customer Loyalty
- Drive Referrals
- Manage Online Reputation
- Create Recurring Revenue
- Fill Slow Business Days
- Gather Customer Feedback
- Collect Testimonials
