Description
Promptly AI is a comprehensive agentic platform designed to unify AI chat, smart agents, and automation within a single, governed environment. It enables organizations to transform their team's work by providing agents that can perform real tasks, leverage company knowledge, and execute complex workflows. The platform supports AI chat, voice calls with smart agents, talking avatars, plugins, a robust knowledge base, a prompts library, and extensive automation capabilities.
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One of Promptly AI's core strengths is its ability to deploy smart agents that interact with customers via chat or voice without requiring a separate app. Callers can initiate voice calls directly from a chat interface or a website widget, where agents listen, respond in natural voices, and can even display a talking face. These agents are capable of verifying identity, filling forms, and running predefined workflows. For sensitive actions, the platform incorporates a human-in-the-loop mechanism, requiring approval before execution.
Promptly AI offers extensive compatibility with over 45 AI providers and hundreds of models, allowing deployment in the cloud or fully on-premise with local models like Ollama, LM Studio, and llama.cpp. Users can select models per workspace or agent, bring their own API keys, and utilize a router for cost optimization by falling back to cheaper models when appropriate. The platform is also fully localized, supporting right-to-left interfaces and agents that speak and answer in Arabic, maintaining content in both languages.
Connectivity is broad, with support for popular messaging channels such as WhatsApp, Telegram, Messenger, and Instagram. Agents can respond with buttons, cards, and forms, while sensitive information like passwords and payments are handled via secure pages. The platform ingests various document types including PDF, Word, PowerPoint, Excel, CSV, and scanned files via OCR, along with 20+ connectors for services like SharePoint, Google Drive, S3, and read-only SQL databases, all kept in sync on a schedule.
Security and governance are paramount. Data is encrypted at rest and in transit, isolated per workspace, and never used to train public models. Access is controlled through roles, SSO (SAML, OIDC, Google), and multi-factor authentication. Promptly AI employs a three-engine system—Security, Policy, and Risk—to detect prompt injection, jailbreaks, data leakage, enforce business rules, and score answers for potential risks. Tamper-evident audit logs record all activities, and execution logs can be exported to OpenTelemetry, LangSmith, or Phoenix for comprehensive auditing. Deployment options include private cloud (AWS, Azure, GCP) or on-premise, with a fully managed cloud service coming soon. The platform also features advanced analytics like knowledge gap detection, agent drift detection, and cost optimization to ensure continuous improvement and efficient operation.
- CategoryAI Agent Builders
- Pricing ModelEnterprise
- DeploymentPrivate Cloud, On-Premise
- PlatformsWeb
Promptly AI's Core Features
Unified agentic platform with AI Chat and smart agents
Voice calls and talking avatars for agents
Plugins, knowledge base, and prompts library
Automation for workflows and tasks
Support for 45+ AI providers and hundreds of models
On-premise and private cloud deployment options
Multilingual support, including Arabic interface and agents
Integration with WhatsApp, Telegram, Messenger, and Instagram
Ingestion of PDF, Word, PowerPoint, Excel, CSV, and text documents with OCR
20+ connectors for data sources like SharePoint, Google Drive, S3, and SQL databases
Data encryption at rest and in transit
Role-based access control (RBAC), SSO, and multi-factor authentication (MFA)
Security Engine for prompt injection, jailbreak, and data leakage detection
Policy Engine for governing AI requests and enforcing rules
Risk Engine for scoring AI answers and flagging risky responses
Tamper-evident audit logs for all activities
Execution and API logs with export to OpenTelemetry, LangSmith, or Phoenix
How to use Promptly AI?
Book a Meeting: Schedule a meeting with the Promptly AI team to discuss deployment.
Deploy Platform: Promptly AI deploys the platform in your chosen environment (private cloud or on-premise).
Connect Data Sources: Integrate your initial data sources, such as documents and databases.
Select Agents: Start with 19 ready-made agents closest to your business needs.
Design Workflows: Customize agent workflows and business rules to fit your operations.
Monitor & Optimize: Utilize analytics and audit logs to monitor agent performance and optimize for cost and quality.
Promptly AI's Use Cases
- Customer Service Automation
- HR Support
- Supply Chain Management
- Property Management
- IT Support
- Utility Services
- Student Success
- Legal Compliance
- Telecommunications Support
- Automotive Services
