Description
Loomi AI is a cutting-edge platform developed by Bloomreach to revolutionize customer engagement through agentic personalization. By unifying data, predictive models, and channel activation, Loomi AI personalizes interactions across email, search, SMS, and more. The platform is designed to understand customer intent and respond in real-time, making it measurably smarter with each interaction.
Read More
Loomi AI stands out by integrating warehouse and CDP data with live behavioral signals, activating them in milliseconds using an in-memory database. It supports 17 native channels, including email, SMS, site search, web, and conversational shopping, all built-in rather than added as separate modules.
The platform employs hybrid intelligence, combining LLM reasoning with proprietary ML pipelines and training data to ensure smarter sends, searches, and recommendations. Loomi AI offers three activation modes, empowering teams to control marketing, search, recommendations, email, and customer journeys natively.
Autonomous agents within Loomi AI deliver continuous execution across the customer experience, adapting channels to meet customer preferences. The platform integrates seamlessly with external surfaces like ChatGPT, Claude, and custom agents, enhancing its versatility.
Loomi AI is trusted by top leaders and practitioners globally, powering personalized engagement for hundreds of brands. It is designed for marketers and businesses seeking to enhance customer interactions through intelligent personalization.
- CategoryMarketing Automation
- Pricing ModelContact sales
- DeploymentCloud
- PlatformsWeb
Loomi AI's Core Features
Agentic personalization
Data unification
Predictive modeling
Channel activation
Real-time signal processing
In-memory database
17 native channels
Hybrid intelligence
Autonomous agents
External surface integration
How to use Loomi AI?
Configure: Set up data sources and channels
Use: Deploy personalized campaigns
Optimize: Analyze engagement metrics
Integrate: Connect external agents
Loomi AI's Use Cases
- Email personalization
- Search optimization
- SMS marketing
- Web personalization
- Conversational shopping
