Description
Helpshift is an AI-native player engagement platform tailored for the gaming industry. It combines technology, AI, and human expertise to transform player interactions into measurable business outcomes. The platform supports the full player lifecycle, from in-game support to long-term community engagement, eliminating the need for multiple tools or vendors. Helpshift's solutions include Support, Engagement, Trust & Safety, and Community, each designed to maximize efficiency, player satisfaction, and retention.
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The platform offers in-game support SDKs for mobile, PC, and web, with console handoff via QR codes and links. It provides a unified player context and workflows, gaming-specialized support agents, and escalation handling. Helpshift's CARE AI autonomously resolves routine issues and delivers personalized, context-aware responses. It supports over 70 languages, ensuring global reach.
Helpshift's proactive engagement features include user hubs, dynamic segmentation, and AI analytics to uncover insights and generate recommendations. VIP services offer high-touch player outreach and retention strategies. The platform also includes AI-driven detection for toxicity and harassment, policy enforcement workflows, and content moderation across various channels.
Helpshift's pricing is flexible and solution-based, tailored to the unique needs of each game studio. It replaces the complexity of multiple contracts with a single platform and commercial model, ensuring predictable scaling and easier expansion. Security is a priority, with compliance to standards like ISO27001 and GDPR, and features like data encryption and endpoint security.
Overall, Helpshift is designed to enhance player engagement and satisfaction, providing a comprehensive solution for gaming studios to manage support, engagement, trust, and community effectively.
- CategoryAI Help Desk Tools
- Pricing ModelSolution-based
- DeploymentCloud
- PlatformsiOS, Android, PC, Web, Console
Helpshift's Core Features
AI-native player engagement
In-game support SDKs
CARE AI for issue resolution
Multilingual support
Proactive engagement tools
VIP player services
AI-driven trust and safety
Flexible, solution-based pricing
Enterprise-grade security
Unified player context
Seamless AI-to-human escalation
Patented QR code console access
Unity Verified Solutions Partner
Global language coverage
Integrated community management
How to use Helpshift?
Configure: Set up in-game SDKs
Use: Engage players with AI tools
Optimize: Analyze player data for insights
Expand: Add new solutions as needed
Helpshift's Use Cases
- In-game Support
- Player Engagement
- Trust & Safety
- Community Management
- VIP Services
