Helpshift

Description

Helpshift is an AI-native player engagement platform tailored for the gaming industry. It combines technology, AI, and human expertise to transform player interactions into measurable business outcomes. The platform supports the full player lifecycle, from in-game support to long-term community engagement, eliminating the need for multiple tools or vendors. Helpshift's solutions include Support, Engagement, Trust & Safety, and Community, each designed to maximize efficiency, player satisfaction, and retention.

The platform offers in-game support SDKs for mobile, PC, and web, with console handoff via QR codes and links. It provides a unified player context and workflows, gaming-specialized support agents, and escalation handling. Helpshift's CARE AI autonomously resolves routine issues and delivers personalized, context-aware responses. It supports over 70 languages, ensuring global reach.

Helpshift's proactive engagement features include user hubs, dynamic segmentation, and AI analytics to uncover insights and generate recommendations. VIP services offer high-touch player outreach and retention strategies. The platform also includes AI-driven detection for toxicity and harassment, policy enforcement workflows, and content moderation across various channels.

Helpshift's pricing is flexible and solution-based, tailored to the unique needs of each game studio. It replaces the complexity of multiple contracts with a single platform and commercial model, ensuring predictable scaling and easier expansion. Security is a priority, with compliance to standards like ISO27001 and GDPR, and features like data encryption and endpoint security.

Overall, Helpshift is designed to enhance player engagement and satisfaction, providing a comprehensive solution for gaming studios to manage support, engagement, trust, and community effectively.

Helpshift's Core Features

• AI-native player engagement

• In-game support SDKs

• CARE AI for issue resolution

• Multilingual support

• Proactive engagement tools

• VIP player services

• AI-driven trust and safety

• Flexible, solution-based pricing

• Enterprise-grade security

• Unified player context

• Seamless AI-to-human escalation

• Patented QR code console access

• Unity Verified Solutions Partner

• Global language coverage

• Integrated community management

How to use Helpshift?

1. 1

   Configure: Set up in-game SDKs

2. 2

   Use: Engage players with AI tools

3. 3

   Optimize: Analyze player data for insights

4. 4

   Expand: Add new solutions as needed

Helpshift's Use Cases

• In-game Support
• Player Engagement
• Trust & Safety
• Community Management
• VIP Services

FAQ from Helpshift

• What is Helpshift's primary focus?

  Helpshift focuses on AI-native player engagement for gaming, enhancing support, trust, safety, and community.

• How does Helpshift support multiple languages?

  Helpshift offers multilingual support, resolving player issues in over 70 languages with built-in translation.

• What platforms does Helpshift's SDK support?

  Helpshift's SDK supports iOS, Android, PC, Web, and Console platforms, compatible with Unity, Unreal Engine, and more.

• How does Helpshift ensure player safety?

  Helpshift uses AI-driven detection for toxicity, policy enforcement workflows, and content moderation across channels.

• What is Helpshift's pricing model?

  Helpshift offers flexible, solution-based pricing tailored to each game studio's unique needs and engagement model.

• How does Helpshift handle security?

  Helpshift complies with standards like ISO27001 and GDPR, using data encryption and endpoint security to protect data.

• What is the role of CARE AI in Helpshift?

  CARE AI autonomously resolves routine issues and provides personalized, context-aware responses to players.

• How does Helpshift enhance player engagement?

  Helpshift uses proactive engagement tools, AI analytics, and VIP services to enhance player retention and satisfaction.