Description
Harmony is an AI-native platform designed to revolutionize IT service management (ITSM) and employee service management (ESM). It integrates seamlessly with communication tools like Slack and Microsoft Teams, allowing AI agents to autonomously resolve IT and HR requests. This automation reduces the workload on IT teams and accelerates response times, transforming traditional service desks into dynamic, AI-driven environments.
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The platform offers a no-code AI agent builder, enabling organizations to customize agents according to their specific needs without requiring technical expertise. Harmony's AI agents are capable of learning from tickets, user interactions, and organizational contexts, continuously updating a dynamic knowledge base in real-time. This ensures that the system remains current and effective in resolving routine requests.
Harmony also includes comprehensive IT asset management, SaaS and application management, and workflow automation. These features provide IT and procurement teams with visibility into license expirations, device compliance, and storage issues, allowing proactive management and reducing potential disruptions.
Pricing for Harmony is customized based on company size, the number of departments using the platform, and expected request volumes. This tailored approach ensures that organizations only pay for what they need, making Harmony a scalable solution for businesses of all sizes.
With over 100 production-ready AI agents available out-of-the-box, Harmony supports a wide range of functions across IT, HR, Legal, Finance, and more. Its integration capabilities extend to popular project management and ITSM tools, ensuring seamless collaboration and data synchronization across platforms. Harmony's security features include role-based access control, audit logs, and compliance with standards like SOC 2 and GDPR, ensuring data protection and privacy.
- CategoryAI Agent Builders
- Pricing ModelCustom Quote
- DeploymentCloud
- PlatformsSlack, Teams
Harmony's Core Features
AI agents for IT and HR requests
No-code AI agent builder
IT asset management
SaaS and application management
Workflow automation
Knowledge base generation
Customizable pricing
100+ integrations
How to use Harmony?
Configure: Set up AI agents and workflows
Use: Deploy agents in Slack and Teams
Optimize: Continuously update knowledge base
Manage: Oversee IT assets and applications
Harmony's Use Cases
- IT Request Automation
- HR Workflow Management
- Asset Management
- Knowledge Base Generation
- Custom AI Agent Deployment
