Ferndesk

Description

Ferndesk is a comprehensive help center solution designed to keep your documentation current and accurate. It features an AI agent named Fern, who checks every article against your product, identifies changes, and drafts updates. This ensures that your help center never goes stale, even as your product evolves.

The platform allows you to import your existing help center quickly, preserving URLs and creating redirects to maintain SEO rankings. Fern verifies claims against your product, such as navigation steps and feature behaviors, and flags those that cannot be verified. Verification runs monthly or on demand, ensuring your documentation is always up to date.

Ferndesk offers a 7-day free trial with full access to its features, allowing you to experience its capabilities without commitment. The pricing starts at USD 149 per month, with an option for a yearly plan that offers two months free. The platform is particularly beneficial for SaaS companies, as it reduces the time spent on documentation by automating updates and maintaining accuracy.

Integrations with tools like GitHub, Slack, and Intercom enable Fern to draft articles based on real product context. The platform supports custom domains, ensuring your help center aligns with your brand's SEO strategy. Ferndesk is ideal for teams looking to streamline their documentation process and reduce support tickets by providing accurate, self-service resources.

Ferndesk's Core Features

• AI-native help center

• Automatic article verification

• Drafts updates for documentation

• Preserves URLs and SEO rankings

• Monthly and on-demand verification

• 7-day free trial

• Integrates with GitHub, Slack, Intercom

• Supports custom domains

• Reduces support ticket volume

• Maintains documentation accuracy

How to use Ferndesk?

1. 1

   Import: Transfer existing help center

2. 2

   Verify: Check articles against product

3. 3

   Draft: Fern suggests updates

4. 4

   Approve: Review and publish changes

5. 5

   Integrate: Connect with tools like GitHub

6. 6

   Optimize: Maintain SEO with custom domains

Ferndesk's Use Cases

• SaaS Documentation
• SEO Optimization
• Support Ticket Reduction
• Custom Domain Hosting
• Automated Article Updates

FAQ from Ferndesk

• How does Ferndesk keep documentation up to date?

  Ferndesk uses an AI agent to verify articles against your product, identify changes, and draft updates, ensuring your documentation remains accurate.

• Can I use my own domain with Ferndesk?

  Yes, you can point a custom domain to Ferndesk or host it on a subfolder of your main site for SEO benefits.

• What happens if Fern makes a mistake?

  Nothing is published without your approval. You can review, edit, or dismiss any changes Fern suggests.

• Is there a free trial available?

  Yes, Ferndesk offers a 7-day free trial with full access to all features, no credit card required.

• How does Ferndesk handle existing URLs?

  Ferndesk preserves original paths and creates 301 redirects for any changes, ensuring SEO rankings are maintained.

• What integrations does Ferndesk support?

  Ferndesk integrates with GitHub, Slack, Intercom, Zendesk, and more, allowing Fern to draft articles and keep content in sync.

• How often does verification run?

  Verification runs monthly on every plan and can also be triggered manually at any time.

• Can I export my help center from Ferndesk?

  Yes, you can export your entire help center as markdown in a zip file or pull it through the API.