Description
ClickHelp is an innovative online documentation tool tailored for technical writers and software teams. It provides a cloud-based platform for creating, hosting, and maintaining various types of documentation, including software guides, knowledge bases, and user manuals. The tool is AI-powered, offering features such as instant AI answers and contextual AI helpers embedded in applications to reduce repetitive support tickets.
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ClickHelp supports a wide range of use cases, including case deflection, online tutorials, context-sensitive help, API documentation, and training materials. It offers flexible permission management, easy migration from other platforms, and a central place to manage technical content. The platform is designed for collaboration, allowing multiple contributors to work simultaneously and streamline review processes.
Security and compliance are prioritized, with SOC 2 Type II certification and GDPR & CCPA compliance. ClickHelp provides reliable infrastructure with AES-256 encryption, continuous vulnerability scanning, and a 99.9% uptime SLA guarantee. The platform supports various payment methods and offers subscription plans with features like advanced branding and API integration.
ClickHelp's AI Suite includes tools like AnswerGenius chatbot and WriteAssist for authors, with usage metered via CAPs. The platform integrates with popular tools like GitHub, Jira, Slack, and MS Teams, enhancing productivity. With over 15 years in the market, ClickHelp is trusted by companies worldwide for its high-quality customer service and robust documentation capabilities.
- CategoryAI Knowledge Management
- Pricing ModelSubscription
- DeploymentCloud
- PlatformsWeb
ClickHelp's Core Features
AI-powered documentation tool
Cloud-based platform
Contextual AI helpers
Flexible permission management
SOC 2 Type II certified
GDPR & CCPA compliant
AES-256 encryption
99.9% uptime SLA
How to use ClickHelp?
Configure: Set up your documentation portal
Use: Create and manage content
Optimize: Utilize AI features for efficiency
Collaborate: Work with team members
ClickHelp's Use Cases
- Case Deflection
- API Documentation
- Training Documentation
- Context-Sensitive Help
- Knowledge Base
