Description
Covaone is an AI-powered customer support and automation platform. It answers customer questions, resolves common issues, and escalates the rest to a human teammate, aiming to keep support fast without losing a personal touch.
Read More
The AI trains on a company's own knowledge base and tone of voice, then handles incoming chat as a single conversational thread rather than a form-based ticket. When the assistant can't resolve something, or a customer asks for a person, the conversation moves into a shared team inbox with its full history attached, so an agent isn't starting from scratch. Covaone can also detect errors and crashes inside a customer's app through an in-app SDK and offer help before the customer has to ask, showing which agents are online and ready.
Teams can call a customer directly from an open chat or ticket without leaving the dashboard, muting or ending the call from the same screen. A shared inbox shows live teammate presence and workload so conversations can be handed off without duplicated work. Higher-tier plans add conversation categorization, message broadcasting across the widget, email and in-app channels, image and document uploads inside chat, and automatic FAQ generation from past conversations. A multilingual feature is listed as coming soon on the top plan.
Covaone offers four monthly plans, billed in Naira or US dollars. Starter starts at ₦50,000 for 100 conversation sessions and one teammate seat, with a single Slack escalation channel. Essentials runs ₦70,000 for 200 sessions and two teammate seats. The Advance and Pro plans move to custom, contact-based pricing, adding more teammates (8 and 12 seats), more escalation channels (Teams and WhatsApp), unlimited data configurations, and the ticketing and FAQ-generation features. A 5-day free trial is available before choosing a plan.
Covaone is built for support teams that already field a steady stream of chat and tickets and want AI to absorb the repetitive Tier-1 volume while keeping humans available for escalations. It fits companies already using Slack, Microsoft Teams, or WhatsApp for internal or customer-facing coordination. Multilingual support is not yet live, and higher-volume workflow features (categorization, broadcasting, FAQ generation, dashboard calling) are limited to the Advance and Pro tiers rather than included by default.
- CategoryOther AI Tools
- Pricing ModelPaid
- DeploymentCloud
- PlatformsWeb
Covaone's Core Features
AI chat that answers routine questions from a trained knowledge base and auto-resolves them without a human
Automatic error and crash detection inside a customer's app via an in-app SDK, with a soft prompt offering help
Conversational ticketing that keeps a customer's issue in one ongoing thread instead of separate ticket forms
One-tap voice calling from an open chat or ticket, with mute and end controls in the dashboard
Shared team inbox with live teammate presence, workload counts, and one-click conversation handoff
Escalation routing to Slack, Microsoft Teams, or WhatsApp depending on plan
Message broadcasting across the chat widget, email, and in-app channels (Advance plan and above)
Automatic FAQ generation drawn from past support conversations (Advance plan and above)
Image and document upload inside the chat widget (Advance plan and above)
Usage dashboard tracking conversation volume, CSAT score, and teammate seat spend
How to use Covaone?
Start a trial: Sign up for the 5-day free trial or choose a paid plan to create a Covaone account.
Add the widget: Install the chat widget on the site or app and connect it to your support inbox.
Train the assistant: Load your knowledge base and preferred tone so the AI's answers match your brand voice.
Set up escalation: Connect Slack, Teams, or WhatsApp (plan-dependent) so unresolved conversations reach the right teammate.
Invite your team: Add teammates, assign roles, and start handling live conversations from the shared inbox.
Monitor and refine: Use the usage dashboard to track auto-resolve rate, CSAT, and spend, then adjust responses over time.
Covaone's Use Cases
- Tier-1 support automation
- In-app error detection
- Unified chat and ticketing
- Shared team inbox
- Live voice escalation
