Augment AI Teammate

Description

Augment is an AI productivity platform designed specifically for the logistics and supply chain industry. Its flagship product, Augie, serves as an AI teammate for freight brokers, carriers, and B2B distributors. Augie automates essential tasks such as quoting, booking, track-and-trace, and order-to-cash workflows. This platform is built on four layers of intelligence: fundamental skills, workflows, knowledge, and judgement, allowing it to read, write, call, listen, and act across various systems like TMS, ERP, email, voice, and chat.

Augie is highly customizable, enabling users to create custom workflows in plain English. It supports integrations with TMS, CRM, WMS, ERP platforms, and communication tools like Slack, Microsoft Teams, Google Chat, and email. Augie is designed to work seamlessly within existing systems without the need for a complete overhaul, making it a versatile solution for logistics operations.

Security is a top priority for Augment, as it is SOC 2 Type II certified and employs robust data protection measures, including encryption and role-based access controls. Augie also complies with privacy laws and ensures data security through AWS infrastructure.

The platform is ideal for freight brokerages, carriers, shippers, and distributors looking to improve efficiency, scale operations, and enhance service quality. Augie helps reduce manual bottlenecks, improve cash flow, and increase operational capacity without additional headcount. It also enhances employee productivity and job satisfaction by eliminating repetitive tasks, allowing teams to focus on strategic work.

Augment's pricing model is results-oriented, based on workflow and load, ensuring a substantial return on investment. The platform supports English and Spanish, with plans to expand language coverage. Augie is designed to be user-friendly, requiring no engineering resources for implementation, and offers ongoing support through its Customer Success team.

Augment AI Teammate's Core Features

• Automates quoting and booking

• Track-and-trace workflows

• Order-to-cash automation

• Customizable workflows

• Integrates with TMS, CRM, ERP

• SOC 2 Type II certified

• Data encryption at rest and in transit

• Supports English and Spanish

How to use Augment AI Teammate?

1. 1

   Configure: Set up custom workflows

2. 2

   Integrate: Connect with existing systems

3. 3

   Use: Automate logistics tasks

4. 4

   Optimize: Continuously refine processes

Augment AI Teammate's Use Cases

• Freight brokerage
• Carrier operations
• B2B distribution
• Custom workflows
• Data security

FAQ from Augment AI Teammate

• Is Augment SOC 2 Type II compliant?

  Yes, Augment is SOC 2 Type II certified, ensuring enterprise-grade security and compliance.

• Can I build custom workflows with Augie?

  Yes, Augie allows users to create custom workflows in plain English, offering flexibility and precision.

• What systems does Augie integrate with?

  Augie integrates with TMS, CRM, WMS, ERP platforms, and communication tools like Slack and email.

• How does Augie handle data security?

  Augie uses encryption, role-based access controls, and AWS infrastructure to protect data.

• What support does Augment offer after launch?

  Augment provides ongoing support, including workflow optimization, system updates, and strategic consultations.

• Can Augie be called through an API?

  Yes, Augie supports API interfaces and bidirectional integrations with various systems.

• How does Augie learn our SOPs?

  Augie ingests SOPs and converts them into structured workflow steps, continuously refining processes.

• What languages can Augie communicate in?

  Augie currently supports English and Spanish, with plans to expand language coverage.