Assembled Workforce Management

Description

Assembled is a comprehensive workforce management platform tailored for the AI era, providing a unified solution for managing human agents, BPO vendors, and AI agents. It is trusted by leading companies such as Ramp, Canva, and HubSpot. Assembled allows support teams to schedule, forecast, and manage their workforce efficiently, offering a single platform that integrates all aspects of workforce management.

The platform automates end-to-end support interactions with AI agents across various channels, powered by integrated workflows. It combines workforce intelligence, human expertise, and AI efficiency, enabling users to manage staffing and support through a unified dashboard with real-time recommendations. Assembled provides intelligent routing and scheduling using live performance and capacity data, allowing for smarter and faster decision-making.

Assembled offers AI insights that help pinpoint workflows and case types that benefit most from automation, providing smart recommendations to uncover automation opportunities. This results in measurable savings, stronger operations, and continuous learning over time. The platform is designed to scale and adapt as AI strategies evolve, providing proactive guidance that blends automation with human insight.

The pricing structure of Assembled includes Core, Pro, and Enterprise plans. The Core plan covers essential scheduling and staffing analytics, while the Pro plan adds AI-powered schedule generation and ML-based forecasting. The Enterprise plan includes custom API integrations and white glove onboarding. Pricing is based on a per-agent per-month model, with options for multi-year contracts.

Assembled supports a wide range of integrations, including Amazon Connect, Salesforce Service Cloud, Zendesk, and more, providing a seamless connection to existing tech stacks. The platform is SOC 2, GDPR, and HIPAA compliant, ensuring enterprise-grade security and data protection.

Assembled Workforce Management's Core Features

• Unified workforce management for human, BPO, and AI agents

• AI-powered scheduling and forecasting

• Real-time management and insights

• Integrated workflows for end-to-end support

• Smart recommendations for automation opportunities

• Enterprise-grade security and compliance

• Custom API integrations

• Multi-channel AI agent support

How to use Assembled Workforce Management?

1. 1

   Configure: Set up your workforce management preferences

2. 2

   Integrate: Connect with your existing tech stack

3. 3

   Manage: Use the unified dashboard for real-time management

4. 4

   Optimize: Utilize AI insights for continuous improvement

Assembled Workforce Management's Use Cases

• Unified Workforce Management
• AI-Powered Scheduling
• Real-Time Management
• Automation Opportunities
• Security and Compliance

FAQ from Assembled Workforce Management

• What are the pricing plans for Assembled?

  Assembled offers Core, Pro, and Enterprise plans, each with varying features and pricing based on a per-agent per-month model.

• Does Assembled support multi-year contracts?

  Yes, Assembled offers multi-year contracts with options to lock in lower rates.

• What integrations does Assembled support?

  Assembled supports integrations with platforms like Amazon Connect, Salesforce, Zendesk, and more.

• Is Assembled compliant with data protection standards?

  Yes, Assembled is SOC 2, GDPR, and HIPAA compliant, ensuring enterprise-grade security.

• Can I add products to my Assembled plan later?

  Yes, you can start with one product and add others like Copilot or AI Agents as needed.

• What is included in Assembled's implementation process?

  Implementation includes setup, data migration, integration configuration, and user training.

• Does Assembled offer training for my team?

  Yes, all plans include onboarding training, with personalized sessions for Enterprise plans.

• What is the average implementation time for Assembled?

  Many customers can go live within a month, with a focus on speed to value.