Description
Assembled is a comprehensive workforce management platform tailored for the AI era, providing a unified solution for managing human agents, BPO vendors, and AI agents. It is trusted by leading companies such as Ramp, Canva, and HubSpot. Assembled allows support teams to schedule, forecast, and manage their workforce efficiently, offering a single platform that integrates all aspects of workforce management.
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The platform automates end-to-end support interactions with AI agents across various channels, powered by integrated workflows. It combines workforce intelligence, human expertise, and AI efficiency, enabling users to manage staffing and support through a unified dashboard with real-time recommendations. Assembled provides intelligent routing and scheduling using live performance and capacity data, allowing for smarter and faster decision-making.
Assembled offers AI insights that help pinpoint workflows and case types that benefit most from automation, providing smart recommendations to uncover automation opportunities. This results in measurable savings, stronger operations, and continuous learning over time. The platform is designed to scale and adapt as AI strategies evolve, providing proactive guidance that blends automation with human insight.
The pricing structure of Assembled includes Core, Pro, and Enterprise plans. The Core plan covers essential scheduling and staffing analytics, while the Pro plan adds AI-powered schedule generation and ML-based forecasting. The Enterprise plan includes custom API integrations and white glove onboarding. Pricing is based on a per-agent per-month model, with options for multi-year contracts.
Assembled supports a wide range of integrations, including Amazon Connect, Salesforce Service Cloud, Zendesk, and more, providing a seamless connection to existing tech stacks. The platform is SOC 2, GDPR, and HIPAA compliant, ensuring enterprise-grade security and data protection.
- CategoryAI HR Management
- Pricing ModelPer agent per month
- DeploymentCloud
- PlatformsWeb
Assembled Workforce Management's Core Features
Unified workforce management for human, BPO, and AI agents
AI-powered scheduling and forecasting
Real-time management and insights
Integrated workflows for end-to-end support
Smart recommendations for automation opportunities
Enterprise-grade security and compliance
Custom API integrations
Multi-channel AI agent support
How to use Assembled Workforce Management?
Configure: Set up your workforce management preferences
Integrate: Connect with your existing tech stack
Manage: Use the unified dashboard for real-time management
Optimize: Utilize AI insights for continuous improvement
Assembled Workforce Management's Use Cases
- Unified Workforce Management
- AI-Powered Scheduling
- Real-Time Management
- Automation Opportunities
- Security and Compliance
