Description
Agentic Resolution for the Autonomous Service Desk empowers IT teams to achieve instant and measurable ROI by automating critical IT processes. The platform is designed to deploy in days and resolve issues in seconds, significantly cutting manual ticket handling by up to 90%.
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At its core is the agentic resolution fabric, which provides limitless resolution capabilities for IT teams. This fabric includes a Knowledge Agent for instant, contextual responses across various communication channels, preventing tickets before they are created. The Automation Agent executes autonomous, cross-domain workflows for real-time remediation, configuration, and orchestration of IT processes. Complementing these is the Agent Assist, which provides enriched diagnostics, related incidents, and next-best actions to accelerate complex resolutions.
The platform emphasizes continuous self-learning and operates across any system, cloud, or data source, ensuring comprehensive integration and governance. The Resolve Experience is designed for clarity, guiding users through the entire resolution journey from user query to final resolution and continuous learning. This walkthrough explains how the system finds answers, executes governed workflows, and handles complex issues using agentic skills.
Customer impact highlights include over $500M saved annually, 20M+ hours saved, and 90%+ ticket reduction. Case studies from global enterprises like BCX, Dexcom, and Virgin Media demonstrate significant improvements, such as cutting request turnaround times from eight days to two hours, deflecting 64% of tickets, and saving $1.2M annually through automated incident validation and diagnosis.
Key business outcomes achieved include slashing ticket and alert volumes, resolving incidents in minutes, enhancing service uptime through self-healing automation, and scaling IT operations without adding headcount. The platform moves beyond rules-based automation, offering AI-driven orchestration that adapts to dynamic environments and integrates seamlessly with hundreds of pre-built integrations for ITSM, monitoring, security, and more.
- CategoryAI Voice Agents
- Pricing ModelContact sales
- DeploymentCloud
- PlatformsWeb
Resolve's Core Features
Autonomous cross-domain workflow execution
Instant, contextual response generation
Enriched diagnostics and next-best actions
Continuous self-learning capabilities
End-to-end IT process orchestration
Automated alert remediation
Self-healing automation for service reliability
Scalable IT operations automation
AI-driven orchestration for dynamic environments
Workflow creation agent (Jarvis)
How to use Resolve?
Explore Platform: Understand the capabilities and architecture of the agentic resolution fabric.
Book a Demo: Schedule a personalized demonstration to see the platform in action.
Configure Agents: Set up Knowledge, Automation, and Assist agents for your specific IT processes.
Integrate Systems: Connect with existing ITSM, monitoring, and other IT tools.
Automate Workflows: Deploy autonomous workflows for ticket deflection and incident resolution.
Monitor & Optimize: Track performance, analyze results, and refine agentic skills for continuous improvement.
Resolve's Use Cases
- Ticket Deflection
- Incident Resolution
- IT Process Automation
- Service Uptime Enhancement
- IT Operations Scaling
- Automated Diagnostics
