Description
Molin is an AI agent built to run customer support for online shops. It answers customer questions, looks up order status and tracking information, and handles routine tickets around the clock, with the stated goal of cutting a store's support costs while keeping response times fast. A human agent can interrupt the AI and take over any conversation through live chat, so the shop keeps control over sensitive or unusual cases.
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Beyond support, Molin has added shopping-focused features. An AI Search Concierge acts like a store-specific conversational assistant that helps shoppers find and compare products, and a personalized shopping capability proactively engages visitors to encourage purchases rather than only responding to questions. A lead-collection feature asks potential customers for contact details and forwards them to the store. Molin can also be set up to take phone calls from customers, in addition to chat.
The product connects to a store's product catalog and order data and is designed to go live quickly, with the site advertising setup in a few minutes and no credit card required to start a free trial. It integrates across multiple customer-facing channels so a shop can manage chat, search and lead conversations from one place, and it offers an API and tutorials for stores that want to build custom integrations.
Molin reports serving more than 1,000 e-commerce customers across more than 30 countries, with hundreds of thousands of AI conversations handled monthly and reported savings in support costs and incremental sales attributed to the assistant. Reviews on the site average 4.7 out of 5 from more than 100 ratings.
Molin is aimed at e-commerce businesses that want to automate a large share of routine customer support while also using the same AI layer to help shoppers find products and to capture leads from visitors who aren't ready to buy yet.
- CategoryAI Support Chatbots
- Pricing ModelUnknown
- DeploymentCloud
- PlatformsWeb
Molin AI Customer Support's Core Features
AI Support Agent that answers customer questions and resolves tickets around the clock
Order lookup and tracking information delivered directly in chat
AI Search Concierge for product search and recommendations
Personalized shopping that proactively engages visitors to encourage purchases
Lead collection that gathers contact details from potential customers
Live chat handoff so a human agent can take over any AI conversation
Phone support, letting Molin talk to customers by phone as well as chat
Multi-channel integrations to manage conversations from one place
API and developer tutorials for custom integrations
How to use Molin AI Customer Support?
Sign up for a free trial with no credit card required
Connect Molin to your store's product catalog and order data
Configure the AI Support Agent, Search Concierge and lead-collection settings for your shop
Add Molin's chat widget (and optional phone line) to your storefront and connected channels
Monitor conversations and step in through live chat whenever a human should take over
Review usage and savings reporting to see how support volume and sales are trending
Molin AI Customer Support's Use Cases
- 24/7 support automation
- Order status lookup
- AI shopping assistant
- Lead capture
