Description
Agentforce is Salesforce's comprehensive AI agent platform designed to empower businesses by building and deploying autonomous digital labor. This extensible and open platform allows for the creation of AI agents that can support both employees and customers around the clock, leveraging existing workflows, data, and integrations within the Salesforce ecosystem.
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The Agentforce Builder provides a unified conversational workspace for drafting, testing, and deploying AI agents. It offers AI guidance, a document-like editor with autocomplete, a low-code canvas, and a pro-code script view, streamlining the development process. Agent Script enables hybrid reasoning agents by pairing deterministic workflows with flexible LLM reasoning, ensuring predictable outcomes while handling nuance for natural, conversational experiences.
Agentforce Voice extends AI-powered voice capabilities across phone, web, and mobile channels, allowing for customized brand voices and consistent customer support. Intelligent Context extracts and structures information from complex, unstructured sources, enabling agents to deliver accurate and relevant responses. This includes a low-code pipeline for multimodal data processing, significantly reducing configuration time.
The platform is built with trust and guardrails out-of-the-box, featuring low-code security tools to protect data, prevent abuse, and mitigate hallucinated or biased responses. The Atlas Reasoning Engine powers autonomous understanding, decision-making, and action execution, ensuring trusted and accurate results. Agentforce is designed to take action across every channel and integrate into any system, facilitating agentic automation across the entire business.
Tools are provided to manage the entire agent lifecycle, from building and testing to supervision, with AI-powered assistance for configuration and batch testing. Powerful supervision tools offer insights into agent performance and suggestions for refinement. Agentforce aims to provide relevant, accurate results for every business, supporting use cases in customer service, sales development, employee support, deep research, coaching, product recommendation, attendee support, and appointment scheduling.
- CategoryAI Agent Builders
- Pricing ModelFlex Credits, Conversations, Per-user
- DeploymentCloud
- PlatformsWeb
Agentforce's Core Features
Unified Agent Builder for drafting, testing, and deployment
Agent Script for hybrid reasoning (deterministic workflows + LLM)
Agentforce Voice for AI-powered voice capabilities across channels
Intelligent Context for extracting and structuring unstructured data
Atlas Reasoning Engine for autonomous understanding, decision-making, and action
Out-of-the-box trust and guardrails for data security and response accuracy
Low-code and pro-code tools for managing the agent lifecycle
Extensible and open platform architecture
Integration with existing Salesforce workflows and data
24/7 autonomous support for employees and customers
Agentforce Guardrails for user-defined safeguards and Salesforce managed protections
Einstein Trust Layer for data privacy, security, and responsible AI use
How to use Agentforce?
Configure: Use Agent Builder to define subagents, instructions, and actions.
Test: Observe agent plans and test responses within Agent Builder.
Deploy: Integrate agents into existing workflows and channels.
Supervise: Utilize supervision tools to monitor performance and refine configurations.
Extend: Leverage AgentExchange for ready-to-use agent actions and templates.
Agentforce's Use Cases
- Customer Service
- Sales Development
- Employee Support
- Deep Research
- Coaching and Teaching
- Product Recommendation
- Attendee Support
- Appointment Scheduling
- Healthcare
- Banking
