Description
ZEALS Inc. helps companies maximize their marketing results and customer experience through the customer-service AI agent "Omakase.ai" and Chat Commerce® solutions powered by generative AI. The company provides conversational AI avatars that behave almost like real people, delivering personalized "omotenashi" (hospitality) experiences in real time.
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The ZEALS AI agent leverages advanced generative-AI technology to provide natural, empathetic conversations tailored to each individual customer’s needs. This helps solve labor shortages in customer-service operations while improving customer satisfaction. Chat Commerce® combines chatbots and chat apps to digitize the customer-service experience, driving customer engagement and boosting sales on e-commerce sites.
In addition, CTX Ads is a solution that integrates AI chat into social-media advertising, improving engagement and sales through dialogue with users. As demonstrated by deployments at companies such as NOVA and Hoosiers, these services contribute to improving website conversion rates and increasing new-customer acquisition.
Under the banner of an "omotenashi revolution," ZEALS aims to deliver Japan’s renowned "omotenashi experience" in digital spaces and bring it to the world. Looking ahead, it envisions expanding into AI robots that solve labor shortages, through the development of customer-service AI agents that empathize with and support people like humans do through conversation. The company believes that a customer-service and hospitality experience built on personalized conversation is the key to connecting with people’s hearts and supporting their decision-making.
- CategoryAI Chatbot Builders
- DeploymentCloud
- PlatformsWeb
ZEALS Inc.'s Core Features
Customer-service AI agent "Omakase.ai"
Chat Commerce® solution
Personalized conversational experiences powered by generative AI
Conversational AI avatars
CTX Ads (AI chat integration with social-media advertising)
Improved customer engagement
Increased sales
Improved website conversion rates
Contribution to solving labor shortages
Delivering an "omotenashi experience" in digital spaces
Future expansion into AI robots
How to use ZEALS Inc.?
サービス導入検討: 企業の課題や目標に合わせて、ZEALSのAIソリューションの導入を検討します。
ソリューション選定: 接客AIエージェント、チャットコマース®︎、CTX Adsなど、最適なソリューションを選択します。
システム連携・設定: 既存のシステムとの連携や、AIエージェントの初期設定を行います。
運用開始: AIエージェントやチャットボットによる顧客対応を開始します。
効果測定・最適化: 導入効果を測定し、継続的な改善と最適化を行います。
ZEALS Inc.'s Use Cases
- Improving customer engagement
- Improving conversion rates
- Solving labor shortages
- Personalized customer service
- Delivering a digital customer-service experience
- Maximizing social-media ad effectiveness
- Acquiring new customers
