Description
Wakeman offers a specialized AI receptionist and answering service tailored for home-services contractors, including plumbers, HVAC technicians, electricians, roofers, and restoration companies. The service is designed to ensure that no potential job is missed, answering calls 24/7, even when your team is busy or after hours. It handles inquiries, captures essential job details, and can alert on-call personnel for emergencies.
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The AI receptionist is built to understand the specific needs of the trades, asking relevant questions that a dispatcher or technician would. It can differentiate between routine calls and emergencies, such as a gas leak or a live wire, and escalate critical situations by alerting the on-call phone. The system can also be configured to book appointments directly into your calendar, only offering times you've marked as open and mentioning any pre-agreed trip fees.
Wakeman integrates with job management software like Jobber, automatically creating customer profiles, properties, and jobs after a booking. This streamlines the workflow for contractors, ensuring that all captured information is immediately available. The service also provides call summaries and recordings (with caller consent) for review, helping businesses track the value of each call and identify potential Google ad charge disputes.
Pricing is structured with three plans—Starter, Pro, and Max—each including a set number of minutes and a clear per-minute rate for overage. Spam calls are never billed, and users can set a monthly spending limit to control costs. A 14-day free trial is available, allowing contractors to experience the service without upfront charges. Wakeman emphasizes its focus on the specific challenges of the trades, aiming to provide a more effective solution than general-purpose AI receptionists or more expensive human answering services.
- CategoryCustomer Support
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb
Wakeman's Core Features
24/7 AI Receptionist and Answering Service
Specialized for Home-Services Contractors (Plumbers, HVAC, Electricians)
Captures Job Details and Messages
Emergency Call Escalation to On-Call Personnel
Optional Appointment Booking with Configurable Times and Fees
Integration with Jobber for Job Creation
Call Summaries and Recordings (with consent)
Spam Call Filtering (never billed)
Customizable Monthly Spending Limits
Transparent Per-Minute Overage Rates
14-Day Free Trial (or 500 minutes)
Refund Policy for First Month's Payment
Answers in English and Spanish
Free Line Check Service
Call List Download as Spreadsheet
How to use Wakeman?
Sign Up: Start a free 14-day trial on the Wakeman website, selecting a plan and adding a card (nothing is charged until the trial ends).
Forward Calls: Set up your business phone to forward missed calls to your new Wakeman number.
Configure Settings: Customize your AI receptionist's behavior, including open times, call-out fees, and on-call lists.
Activate Booking: Optionally switch on booking to allow the AI to schedule appointments directly into your calendar.
Receive Job Details: Get immediate notifications via text, and have job details automatically created in Jobber if integrated.
Review Calls: Access call summaries and recordings (with consent) from your dashboard to review interactions and track performance.
Manage Usage: Monitor your minute usage and set monthly spending limits to control costs.
Wakeman's Use Cases
- After-Hours Answering
- Overflow Call Handling
- Emergency Dispatch
- Appointment Booking
- Lead Capture
- Spam Call Filtering
- Job Management Integration
- Customer Service for Property Managers
- Call Analytics and Review
- Cost Control for Answering Services
