Userback

Description

Userback is a user feedback software designed to help product teams efficiently collect, understand, and act on user feedback. It combines visual feedback, session replays, and bug reporting into a single platform, making it ideal for SaaS product and development teams. Userback allows teams to collect feedback directly from their app or website using customizable widgets, annotated screenshots, and video recordings. This visual context helps teams understand the 'why' behind every piece of feedback, not just the metrics.

The platform supports various feedback channels, including in-app surveys, email, and public portals, ensuring comprehensive coverage. Userback integrates seamlessly with popular project management tools like Jira, ClickUp, and Slack, enabling streamlined workflows and efficient feedback management. It also offers advanced privacy controls, role-based access, and compliance with GDPR and SOC 2 Type II standards, making it suitable for enterprise-scale operations.

Userback offers a Free Forever plan with no trial expiry and no credit card required, allowing users to test its core features. Paid plans start at USD 29 per user per month, offering additional features like unlimited feedback availability, AI-powered insights, and advanced integrations. The platform is trusted by over 20,000 product teams worldwide, making it a reliable choice for managing user feedback and improving product development processes.

Userback's Core Features

• Visual Feedback Collection

• Session Replays

• Bug Reporting

• In-App Surveys

• Feedback Widgets

• Role-Based Access Control

• SOC 2 Type II Compliance

• GDPR Compliance

• 2-Way Integrations

• Customizable Feedback Widgets

• AI Feedback & Insights

• Feature Portal

• Custom Branding

• Advanced Privacy Controls

• REST API Access

How to use Userback?

1. 1

   Configure: Set up feedback widgets on your app or website

2. 2

   Collect: Gather feedback through various channels

3. 3

   Understand: Analyze feedback with visual context

4. 4

   Act: Integrate feedback into project management tools

Userback's Use Cases

• Bug Reporting
• User Surveys
• Feature Requests
• Feedback Management
• Product Improvement

FAQ from Userback

• What is Userback?

  Userback is a user feedback software that helps product teams collect, understand, and act on user feedback efficiently.

• How does Userback collect feedback?

  Userback collects feedback through customizable widgets, in-app surveys, and public portals, providing visual context with screenshots and session replays.

• What integrations does Userback offer?

  Userback integrates with tools like Jira, ClickUp, Slack, and more, offering 2-way sync for streamlined workflows.

• Is there a free version of Userback?

  Yes, Userback offers a Free Forever plan with no trial expiry and no credit card required.

• Can Userback handle enterprise-scale feedback?

  Yes, Userback supports enterprise-scale operations with SOC 2 Type II compliance, role-based access, and GDPR compliance.

• What is the pricing for Userback?

  Paid plans start at USD 29 per user per month, with a Free Forever plan available.

• Does Userback offer session replays?

  Yes, Userback includes session replays to provide context for user feedback.

• How does Userback ensure data privacy?

  Userback offers advanced privacy controls, data encryption, and compliance with GDPR and SOC 2 Type II standards.