Description
Userback is a user feedback software designed to help product teams efficiently collect, understand, and act on user feedback. It combines visual feedback, session replays, and bug reporting into a single platform, making it ideal for SaaS product and development teams. Userback allows teams to collect feedback directly from their app or website using customizable widgets, annotated screenshots, and video recordings. This visual context helps teams understand the 'why' behind every piece of feedback, not just the metrics.
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The platform supports various feedback channels, including in-app surveys, email, and public portals, ensuring comprehensive coverage. Userback integrates seamlessly with popular project management tools like Jira, ClickUp, and Slack, enabling streamlined workflows and efficient feedback management. It also offers advanced privacy controls, role-based access, and compliance with GDPR and SOC 2 Type II standards, making it suitable for enterprise-scale operations.
Userback offers a Free Forever plan with no trial expiry and no credit card required, allowing users to test its core features. Paid plans start at USD 29 per user per month, offering additional features like unlimited feedback availability, AI-powered insights, and advanced integrations. The platform is trusted by over 20,000 product teams worldwide, making it a reliable choice for managing user feedback and improving product development processes.
- CategoryReview & Feedback Analysis
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb
Userback's Core Features
Visual Feedback Collection
Session Replays
Bug Reporting
In-App Surveys
Feedback Widgets
Role-Based Access Control
SOC 2 Type II Compliance
GDPR Compliance
2-Way Integrations
Customizable Feedback Widgets
AI Feedback & Insights
Feature Portal
Custom Branding
Advanced Privacy Controls
REST API Access
How to use Userback?
Configure: Set up feedback widgets on your app or website
Collect: Gather feedback through various channels
Understand: Analyze feedback with visual context
Act: Integrate feedback into project management tools
Userback's Use Cases
- Bug Reporting
- User Surveys
- Feature Requests
- Feedback Management
- Product Improvement
