Text.com AI Customer Service Engine

Description

Text.com is an AI-first customer service platform designed to transform customer interactions into revenue opportunities. It integrates live chat, helpdesk ticketing, and AI agents into a single workspace, allowing businesses to automate routine support tasks and manage communications across multiple channels. The platform is used by over 30,000 businesses worldwide, providing tools to engage, convert, and measure customer interactions effectively.

With Text.com, businesses can automate routine support tickets using AI agents, engage website visitors through live chat, and manage all customer communications from an omnichannel inbox. The platform supports chats, emails, and social messages, ensuring that customer service teams can handle inquiries efficiently without expanding their workforce.

Text.com offers flexible pricing plans starting at $19 per user per month for small teams, with options for scaling teams and custom enterprise solutions. Each plan includes a 14-day free trial, allowing businesses to experience the full capabilities of the platform before committing.

The platform is designed for teams seeking enterprise-grade security and compliance, with features like SOC 2-level security, GDPR compliance, and role-based permissions. Text.com integrates with popular tools like Shopify, Messenger, Salesforce, and Slack, enabling seamless connectivity with existing systems.

Text.com is suitable for businesses of all sizes, from small teams to large enterprises, and is particularly beneficial for those looking to turn customer service into a profit engine. The AI agents are trained on business-specific knowledge sources, allowing them to resolve, escalate, or hand off conversations based on predefined rules.

Text.com AI Customer Service Engine's Core Features

• AI agents for autonomous ticket resolution

• Live chat with website visitors

• Omnichannel inbox for chats, emails, and social messages

• Helpdesk ticketing and SLA management

• Automations and routing rules

• Enterprise-grade security and compliance

• Integration with Shopify, Messenger, Salesforce, and more

• 14-day free trial available

How to use Text.com AI Customer Service Engine?

1. 1

   Configure: Set up AI agents and routing rules

2. 2

   Use: Engage customers via live chat and omnichannel inbox

3. 3

   Optimise: Monitor and adjust AI agent performance

4. 4

   Integrate: Connect with existing tools like Shopify and Slack

Text.com AI Customer Service Engine's Use Cases

• Customer Support Automation
• Live Chat Engagement
• Omnichannel Communication
• Helpdesk Management
• Revenue Generation

FAQ from Text.com AI Customer Service Engine

• What is Text.com?

  Text.com is an AI-powered customer service platform that combines live chat, helpdesk ticketing, and AI agents to automate support tasks and manage communications.

• How much does Text.com cost?

  Pricing starts at $19 per user per month, with options for scaling teams and custom enterprise solutions.

• Is there a free trial for Text.com?

  Yes, Text.com offers a 14-day free trial with no credit card required.

• What integrations does Text.com offer?

  Text.com integrates with Shopify, Messenger, Salesforce, Slack, and more.

• Can Text.com handle real-time customer service?

  Yes, Text.com supports real-time customer service through live chat and omnichannel inbox.

• Is Text.com suitable for enterprise teams?

  Yes, Text.com is built for enterprise teams with features like SOC 2-level security and GDPR compliance.

• What is an AI agent in Text.com?

  An AI agent is a fully autonomous customer service agent that handles conversations across chat, email, and social from a single interface.

• Can Text.com automate customer service?

  Yes, Text.com automates customer service with AI agents and workflows, freeing teams to focus on complex cases.