Description
Sarrai is a support AI platform tailored for B2B software companies, designed to streamline customer support by leveraging existing knowledge bases. It automatically answers customer questions that have been previously addressed by your team. When Sarrai encounters a question it cannot answer, it consults an expert in the background, ensuring that the response is accurate and customer-friendly. This process not only saves time but also updates the knowledge base for future inquiries.
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The platform is EU-hosted, ensuring GDPR compliance, and all data is processed within the EU, maintaining user privacy. Sarrai is particularly suited for SMEs and scale-ups, accommodating teams ranging from 5 to over 100 staff members. The pricing model is transparent, starting at €149 per month, with a free plan available that includes 50 conversations per month. Users can try all features free for 30 days without a credit card requirement.
Sarrai integrates seamlessly with existing tools through a chat widget and API, with plans to expand native connections to popular helpdesk and CRM tools. The platform supports both Dutch and English languages, catering to a diverse user base. It offers a structured onboarding process, allowing businesses to go live within days or weeks, depending on their existing documentation.
The platform's unique Expert Channel allows experts to provide shorthand responses, which Sarrai then converts into complete customer replies. This ensures that experts remain focused on their primary tasks while maintaining high-quality customer interactions. Sarrai's self-maintaining knowledge base autonomously drafts updates, which can be approved with a single click, ensuring that the knowledge base remains current and accurate.
- CategoryAI Help Desk Tools
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb
Sarrai's Core Features
EU-hosted support AI
GDPR compliant
Free plan available
Expert Channel for expert consultation
Self-maintaining knowledge base
API for deeper integration
Supports Dutch and English
Transparent pricing model
How to use Sarrai?
Configure: Set up your knowledge base
Use: Deploy the chat widget on your website
Integrate: Connect with existing tools via API
Optimize: Update knowledge base with expert feedback
Sarrai's Use Cases
- Customer Support
- Knowledge Management
- Expert Consultation
- SME Support
- B2B Software
