Description
Heap is a digital insights platform designed to capture and analyze every user interaction on your site, providing a comprehensive view of customer behavior. As part of the Contentsquare group, Heap offers complete insights across the entire user journey, enabling businesses to deliver optimized digital experiences. Heap automatically captures customer interactions, making them actionable for anyone, and helps businesses understand their customers in an ever-accelerating world.
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Heap's product analytics capabilities include capturing and visualizing user engagement across web, mobile, and other platforms. It provides insights into user behavior, helping businesses identify which parts of their digital experience are successful and where users encounter obstacles. Advanced features such as session replays, heatmaps, and voice-of-customer analytics allow businesses to understand not just what users do, but why they do it.
Heap offers various pricing plans tailored to different business needs, from startups to large organizations. The platform includes features such as core analytics charts, unlimited enrichment sources, and integrations with other tools. Heap also provides data privacy controls and compliance with GDPR, CCPA, and SOC-2 standards.
Heap is used by product teams, analytics leaders, digital marketers, growth leads, and UX researchers to enhance feature adoption, understand user journeys, and optimize user experiences. The platform supports integrations with tools like Snowflake, allowing businesses to enrich their analytics with additional data sources. Heap's virtual-first approach ensures global accessibility, with offices in San Francisco, New York, and London.
- CategoryBusiness Intelligence
- Pricing ModelFreemium
- DeploymentCloud
- PlatformsWeb, Mobile
Heap Digital Insights Platform's Core Features
Digital insights platform
Automatic customer interaction capture
Comprehensive analytics
Session replays
Heatmaps
Voice-of-customer analytics
GDPR compliant
SOC-2 certified
Data privacy controls
Integration with Snowflake
How to use Heap Digital Insights Platform?
Configure: Set up Heap on your site
Use: Analyze user interactions
Optimize: Improve digital experiences
Integrate: Connect with other tools
Heap Digital Insights Platform's Use Cases
- Feature adoption
- User journey analysis
- Digital experience optimization
- Behavioral segmentation
- Data enrichment
