Hamming AI

Description

Hamming AI provides an end-to-end solution for testing and monitoring voice and chat agents, designed to ensure reliability and performance at scale. The platform addresses common pain points in voice AI testing, such as manual testing bottlenecks, production readiness uncertainty, load testing challenges, and regression testing for prompt changes.

With Hamming AI, teams can move from prompt to production in four key steps: connecting their agent, auto-generating tests, running thousands of calls, and continuous production monitoring. The platform integrates seamlessly with popular orchestration frameworks like Vapi, Retell, and 11Labs, allowing users to import agents and paste prompts or connect via API. Automated test generation analyzes agent prompts to create diverse test scenarios, including happy paths, edge cases, and adversarial inputs. This eliminates the need for manual test case writing, significantly speeding up the QA process.

Hamming AI supports large-scale load testing, capable of running over 1,000 concurrent calls per minute with realistic conditions such as accents, background noise, and interruptions. It offers over 50 built-in metrics, including latency, hallucinations, sentiment, and compliance, with the flexibility to define custom evaluators. Production call replay allows teams to convert live conversations into replayable test cases, preserving caller audio, ASR text, and expected intent for accurate regression testing.

The platform is built for regulated environments, holding SOC 2 Type II certification and offering HIPAA compliance with BAA availability. Security features include RBAC, audit logs, and pre-built security packs for testing jailbreak attempts and PII disclosure. Hamming AI is trusted by high-growth startups, banks, and healthtech companies where reliability is paramount, enabling them to ship voice agents with confidence and iterate faster.

Hamming AI is designed for cross-functional teams, empowering engineers, QA specialists, product managers, and compliance officers. Its API-first approach allows for seamless integration into CI/CD pipelines, while its user-friendly dashboard and reporting features make it accessible to non-developers. The platform supports over 65 languages and regional accents, ensuring comprehensive testing for global applications.

Hamming AI's Core Features

• Automated scenario generation from agent prompts

• Production call replay for regression testing

• Over 50 built-in metrics including latency, sentiment, and compliance

• Support for 1,000+ concurrent calls for load testing

• SOC 2 Type II certified

• HIPAA-ready with BAA availability

• Integration with Vapi, Retell, 11Labs, LiveKit, Pipecat

• CI/CD integration via REST API

• Support for 65+ languages and regional accents

• Audio-native evaluation beyond transcripts

• Testing for both voice and chat agents

• Red-teaming suite for security vulnerability testing

• DTMF and IVR emulation

• Detailed PDF test reports

How to use Hamming AI?

1. 1

   Connect your agent: Import from Vapi, Retell, 11Labs, or any orchestration framework, or paste your prompt.

2. 2

   Auto-generate tests: AI generates test scenarios from your agent's prompt.

3. 3

   Run thousands of calls: Scale testing with 1,000+ concurrent calls under real-world conditions.

4. 4

   Monitor production: Continuously track performance and identify issues in live deployments.

Hamming AI's Use Cases

• Voice Agent QA
• Production Monitoring
• Load Testing
• Regression Testing
• Compliance Validation
• Security Testing
• Multi-language Testing
• CI/CD Integration

FAQ from Hamming AI

• How does Hamming AI evaluate calls?

  Hamming AI evaluates calls holistically, focusing on whether the caller's goal was accomplished rather than exact turn-by-turn matching. It uses AI to understand intent and outcomes, providing a more robust evaluation than script-based methods.

• What languages and accents does Hamming AI support?

  Hamming AI supports over 65 languages, including English, Spanish, Portuguese, French, German, Arabic, Hindi, Tamil, Japanese, Korean, and Mandarin. It also supports numerous regional accents such as South Indian, Gulf Arabic, UK English, and Australian.

• Can Hamming AI test interruptions and barging?

  Yes, Hamming AI simulates realistic caller behavior, including interruptions, barging mid-sentence, long silences, unexpected inputs, background noise, and emotional conversations.

• How long does it take to integrate Hamming AI?

  Integration is fast. You can dial a SIP number in minutes or connect directly to LiveKit/Pipecat for WebRTC. Your first test call can be run in under 10 minutes.

• How is Hamming AI different from other voice agent QA tools?

  Hamming AI is a complete platform combining automated scenario generation, audio-native evaluations, production call replay, 1,000+ concurrent call stress testing, compliance validation, security red-teaming, and enterprise controls, offering a unified solution.

• How does Hamming AI measure voice agent quality?

  Quality is measured across conversational metrics (latency, interruptions), expected outcomes (task completion), and compliance guardrails (safety, policy breaches). It also includes 50+ built-in metrics and custom evaluators.

• Which security and compliance standards does Hamming AI meet?

  Hamming AI is SOC 2 Type II compliant and supports HIPAA with BAA availability. It also offers enterprise-grade security features like RBAC, US-only data residency, and customer-managed encryption keys.

• What scale of load testing can Hamming AI generate?

  Hamming AI can generate 1,000+ calls per minute for inbound, outbound, or direct WebRTC testing, allowing for comprehensive stress testing of latency, handoffs, and edge cases.

• Can Hamming AI replay real production calls for testing?

  Yes, production calls that fail or reveal issues can be converted into regression tests with one click, preserving original audio, timing, and caller behavior for accurate testing.

• Does Hamming AI support custom evaluation metrics?

  Yes, users can define custom metrics for business rules, compliance scripts, accuracy thresholds, and sentiment targets, in addition to using the 50+ built-in metrics.

• How does Hamming AI auto-generate test scenarios?

  By pasting the agent's system prompt, Hamming AI analyzes it to automatically generate hundreds of test scenarios, covering happy paths, edge cases, and adversarial inputs without manual effort.

• Does Hamming AI test chat agents as well as voice agents?

  Yes, Hamming AI tests both voice and chat agents with a unified evaluation, metrics, and production monitoring framework, providing comprehensive QA for conversational AI regardless of modality.