Description
Fuel iX is an enterprise generative AI platform developed by TELUS Digital, aimed at reducing the barriers to AI adoption for businesses. Unlike many enterprise AI platforms that require a commitment to a single LLM provider, Fuel iX offers multi-model access. This allows organizations to run different models for various use cases, switch models without rebuilding their infrastructure, and access the latest versions as they become available. The platform integrates governance and security controls directly, including role-based access, usage monitoring, and consistent guardrails across deployments.
Fuel iX is particularly beneficial for contact centers, extending its capabilities into agent training, real-time assistance, and quality evaluation, covering the entire interaction lifecycle. This comprehensive approach ensures that AI is not just a productivity tool but a strategic asset for improving customer service and operational efficiency.
The platform addresses the risks associated with using public AI tools, which often lack data protection and governance, leading to potential data leakage and compliance violations. Fuel iX provides centralized visibility and control over AI usage, making it suitable for organizations handling sensitive information or operating in regulated industries.
Fuel iX is trusted by over 50,000 users and has processed more than 2.5 trillion tokens. It is designed for IT, operations, and security teams, offering shared enterprise-grade security, governance, and management. The platform's GenAI applications deliver seamless scalability and rapid adoption, helping businesses accelerate results and improve performance.
TELUS Digital's commitment to security and compliance is demonstrated through its Privacy by Design certification for its GenAI-powered customer support chatbot. Fuel iX's capabilities are further highlighted in case studies, such as enhancing agent performance and proficiency for a leading payment processor, resulting in a 16% improvement in CSAT across channels.
Fuel iX's Core Features
Multi-model access
Built-in governance and security controls
Role-based access
Usage monitoring
Agent training and real-time assistance
Centralized visibility and control
Enterprise-grade security
Privacy by Design certification
How to use Fuel iX?
Configure: Set up multi-model access
Use: Deploy AI models for various use cases
Optimize: Monitor usage and adjust models
Secure: Implement role-based access and guardrails
Fuel iX's Use Cases
- Contact Center Optimization
- AI Governance
- Security and Compliance
- Multi-Model Deployment
- Customer Service Improvement
