Description
Epicor Prism is Epicor's AI product embedded across its family of industry-specific ERP systems, built on more than 50 years of ERP experience in manufacturing, distribution, building supply, and retail. Rather than being a standalone app, Prism sits inside Epicor's existing ERP platforms and business applications, adding a network of specialized AI agents on top of each customer's data.
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Epicor describes the approach around three ideas: "Gears" are the systems of record, the ERP data and business logic that already exist. "Handshakes" are the vertical AI agents that connect users to that data through natural language, so staff can ask questions the way they'd ask a colleague instead of navigating menus and reports. "Sparks" are the resulting insights and recommendations that come back to the user. The underlying technology combines large language models with retrieval-augmented generation over each customer's own ERP records.
Core capabilities include conversational AI for querying and acting on ERP data, predictive insights for inventory and demand planning, and vertical AI agents tuned to specific tasks, such as coding assistance inside Epicor Application Studio. Prism also supports automation of repetitive workflows and includes a dedicated agent for streamlining the request-for-quote (RFQ) process, automating supplier communications and shortening cycle times inside Epicor Kinetic. Customers can customize and embed additional agents using Epicor Automation Studio, powered by Workato.
Prism is aimed at operations, finance, and IT staff at manufacturers, distributors, and retailers already running Epicor ERP systems such as Kinetic or Prophet 21, rather than at companies shopping for a generic AI assistant. Epicor markets it alongside related AI products including Grow AI (a predictive intelligence layer across Epicor systems), Epicor ECM (AI-driven document management), and Smart IP&O (machine learning for materials planning). Pricing is not published; Epicor sells Prism through direct sales engagement rather than self-serve signup.
Epicor cites early customer feedback describing Prism as a way to cut down on repetitive email and quote follow-up and to let staff get answers by asking questions in plain language rather than running reports. Epicor was also named a Leader in Nucleus Research's 2026 Enterprise ERP Technology Value Matrix, which the company points to as independent validation of its broader ERP and AI strategy.
- CategoryAI DevOps & Cloud Tools
- Pricing ModelContact sales
- DeploymentCloud
- PlatformsEpicor
Epicor Prism's Core Features
Conversational AI interface for querying ERP data in natural language
Network of vertical AI agents specialized by domain and task
Predictive insights for inventory levels and demand planning
Embedded directly inside Epicor ERP platforms rather than a separate app
RFQ automation agent for supplier communications inside Epicor Kinetic
Coding assistance agent inside Epicor Application Studio
Customizable automation workflows via Epicor Automation Studio (Workato)
Built-in security and data encryption for enterprise ERP data
How to use Epicor Prism?
Contact sales: book a meeting with Epicor to scope Prism for your ERP environment
Get set up: Epicor provisions Prism agents against your existing ERP data (Gears)
Ask questions: use the conversational interface to query records in plain language
Enable agents: turn on vertical AI agents relevant to your workflows, such as RFQ automation
Act on insights: use Prism's recommendations to drive planning and operational decisions
Extend: build custom agents and automations with Epicor Automation Studio as needs grow
Epicor Prism's Use Cases
- ERP data queries
- Demand and inventory planning
- RFQ automation
- Coding assistance
