Chat Data AI Platform

Description

Chat Data provides a comprehensive AI agent and chatbot platform designed to revolutionize customer support. The platform empowers businesses to transform their enterprise knowledge bases into intelligent, customized AI agents by connecting them with advanced LLMs. This secure and compliant solution is built to scale with unique organizational data needs, offering a robust way to enhance customer interactions.

Users can build sophisticated chatbots that go beyond simple Q&A, creating complex workflows and autonomous agents capable of understanding intricate business logic. The platform offers flexible backend integration, allowing for personalization of agent training with proprietary data, direct integration of custom model endpoints, and the creation of specialized chatbots, including medical and veterinary applications using pre-trained models.

The tailored interface provides extensive flexibility, enabling real-time voice conversations with customized voices, brand-aligned guidance, and training agents with diverse text, video, or audio inputs. Businesses can customize company profiles, personalize visual elements like colors and logos for seamless website integration, and even rebrand agents for resale. Integration with over 834 MCP apps and 10,000+ tools, including popular services like Google Drive, Notion, Discord, Slack, and Shopify, ensures a connected ecosystem.

Advanced features include interactive UI elements like charts and carousels, natural language prompt-based workflow building, dynamic query suggestions, Single Sign-On (SSO) for managed agents, customized voice audio replies, and seamless escalation from AI to human support. The platform also supports multi-modal inputs such as images and files, built-in PII anonymization, and offers both AI search bar and chat bubble widget options for website integration. Chat Data is trusted by over 1,000 businesses worldwide, offering a competitive edge through AI-powered workflow automation, interactive responses, and extensive integrations.

For sensitive applications, Chat Data's Medical Chat models are 100% HIPAA compliant, employing industry-standard data encryption with zero chat history retention. The platform is also GDPR, EU Data Protection, and SOC 2 compliant. Data is physically stored within Swiss borders on Oracle Cloud infrastructure, with file blobs also stored in Switzerland using Azure Blob Storage services. This ensures a secure, compliant, and powerful solution for modern customer support needs.

Chat Data AI Platform's Core Features

• Build custom AI agents from enterprise knowledge bases

• Connect LLMs to your unique data

• Deploy chatbots to websites, WhatsApp, Slack, and 10+ platforms

• HIPAA compliant Medical Chat models available

• Seamless live chat escalation from AI to human support

• Real-time voice conversations with customized voices

• Integrate with 834+ MCP apps and 10,000+ tools

• Support for multi-modal inputs (images, files)

• Interactive UI elements (charts, carousels)

• Build complex workflows with natural language prompts

• SSO login for white-labeling and managed agents

• Built-in PII anonymization

• Customizable chatbot widgets (search bar, chat bubble)

How to use Chat Data AI Platform?

1. 1

   Connect Data: Link your enterprise knowledge base, documents, or website content.

2. 2

   Build Agent: Customize your AI agent's personality, prompts, and capabilities.

3. 3

   Integrate: Deploy your chatbot to your website, messaging apps, or via API.

4. 4

   Engage: Allow your AI agent to handle customer inquiries and support.

5. 5

   Optimize: Monitor performance and refine agent responses for better engagement.

Chat Data AI Platform's Use Cases

• Customer Support Automation
• Lead Generation
• Internal Knowledge Base
• E-commerce Assistance
• Medical Inquiries
• Personalized User Experiences
• Workflow Automation

FAQ from Chat Data AI Platform

• What does Chat Data do?

  Chat Data is an AI agent platform for customer support chatbots and live chat on websites. You can build an AI agent from your documents or site content, then embed a chat widget or API so the agent answers questions from your knowledge base.

• Where is user data physically stored?

  Our servers are located in Switzerland, so users' data is physically stored within Swiss borders and hosted on Oracle Cloud infrastructure. Additionally, file blobs are also stored in Switzerland using Azure Blob Storage services.

• How should my data be formatted for training?

  You can upload individual or multiple files in formats such as .pdf, .txt, .html, or .docx. Alternatively, you can paste text or provide a website link for data scraping.

• Can I integrate the chatbot widget with my custom model backend?

  Absolutely. Employ our flexible chatbot widget, effortlessly embeddable anywhere, driven by the backend URL you supply. This method is supported and encouraged.

• Tell me about the Medical Chat models.

  The Medical Chat models are pre-trained models developed by Chat Data using curated data sources for proficient knowledge in human and veterinary medication. They are 100% HIPAA compliant, with no chat history retention.

• Can I provide instructions to my agents?

  Certainly, you can modify the base prompt, assign a name, specify personality traits, and provide instructions on how the agent should respond, such as only responding in a specific language.

• What is the difference between the base prompt and training data?

  The base prompt contains instructions that apply to the entire conversation, while the training data is the knowledge point retrieved based on the user's latest query.

• How do I incorporate my agent into my website?

  You can integrate your agent by embedding an iframe or adding a chat bubble to your website. Create an agent and select the 'Embed on website' option, or utilize the API.

• Is Chat Data compatible with other languages?

  Certainly, Chat Data is designed to work with multiple languages. You can use it with sources in any language and pose questions in any language as well.

• Can I share an agent I've developed?

  Yes, by default, any agent you create is private, but you have the option to change the settings to make it public and share it with others.

• Why can't I establish a second account on your platform?

  We restrict the creation of a second free account from the same user and device to deter misuse, as we offer a free plan. A single email account is permitted per device.