Description
Athel AI offers PatientOS, an advanced AI co-clinician software specifically developed to streamline medical intake, triage, and provide 24/7 phone reception services for healthcare providers. This innovative platform acts as a virtual teammate for physicians and care teams, extending their capacity by automating routine yet critical administrative tasks.
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PatientOS conducts comprehensive clinical interviews with patients through various modalities, including natural conversational voice calls, web chat, and video. It is designed to capture complete patient histories, chief complaints, history of present illness, associated symptoms, and relevant medical history. The system dynamically adjusts its line of questioning based on patient responses, probing deeper when necessary to ensure thorough data collection. For visual specialties like dermatology or physiotherapy, it can even observe and capture mobility, pain localization, and dermatological presentations during video interviews.
A key capability of PatientOS is its multilingual design, allowing it to conduct clinical interviews in any language. This ensures that no patient detail is lost due to language barriers, making it ideal for diverse urban populations, community health centers, and refugee care. Once an interview is complete, Athel AI generates a full, structured clinical summary, flagging any urgency or risk concerns, and delivers it to the physician before they even enter the examination room. This allows doctors to begin appointments with a comprehensive understanding of the patient's condition, transforming a 20-minute appointment into 20 minutes of pure care.
The platform also features a "Form-to-Workflow" capability, where clinics can upload existing clinical forms, and Athel automatically builds the entire workflow without manual setup or configuration. PatientOS integrates seamlessly with Electronic Medical Record (EMR) systems such as Accuro, OSCAR, TELUS, and for larger organizations, Epic, Cerner, and Meditech via HL7/FHIR. Patient data is stored securely in Canada or the United States and is never used to train AI models, ensuring compliance with HIPAA and PIPEDA privacy standards.
PatientOS offers various plans, starting from $149 per physician per month, which include both reception and intake services. Higher-tier plans provide increased call and intake volumes, hands-free booking, secure calendar sync, patient booking portals, SMS confirmations and reminders, and multi-seat staff access. Enterprise solutions are available for multi-site and hospital teams, offering custom deployments, volume pricing, white-labeling, and dedicated implementation support. The system is designed for ease of use, requiring no training, onboarding, or IT team involvement, allowing clinics to go live in minutes.
- CategoryMedical & Clinical AI
- Pricing ModelSubscription
- DeploymentCloud
- PlatformsWeb
Athel AI PatientOS's Core Features
24/7 AI phone reception and patient intake
Clinical interviews via voice, chat, and video
Dynamic clinical reasoning and adaptive questioning
Multilingual interview capabilities
Automated generation of structured clinical summaries
Urgency and risk flagging in patient reports
Form-to-Workflow automation for existing clinical forms
Integration with major EMR systems (Accuro, OSCAR, TELUS, Epic, Cerner, Meditech)
Secure calendar synchronization and patient booking portal
SMS confirmations, reminders, and follow-ups
Live practice dashboard for call transcription and logging
HIPAA and PIPEDA compliant data handling
Canadian and US data residency options
Patient data not used for AI model training
How to use Athel AI PatientOS?
Implement PatientOS: Integrate Athel AI with your existing EMR system (Accuro, OSCAR, TELUS, Epic, Cerner, Meditech).
Configure Workflows: Upload your clinical forms to automatically build patient intake workflows without manual setup.
Engage Patients: Patients complete clinical interviews via voice, web chat, or video, initiated by a link or QR code.
Generate Reports: Athel AI structures patient responses into a clinical report with urgency and risk flags.
Review and Chart: Physicians review the generated report, which then moves into the patient's EMR chart in an EMR-ready format.
Automate Reception: Utilize 24/7 AI reception for call and text answering, instant triage, and appointment management.
Athel AI PatientOS's Use Cases
- Automated Patient Intake
- 24/7 AI Reception
- Multilingual Patient Support
- Pre-Visit Clinical Summaries
- Reducing Administrative Burden
- Enhanced Telehealth Consultations
- Optimizing Walk-in Centers
- Specialist Clinic Pre-Intake
- Streamlined Workflow Creation
